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The faster way of doing business, including our new Pre-Underwriting tool

Frequently asked questions

Need a bit of help with Fastway? Hopefully we’ve answered your question below. If we haven’t, take a look at our training area for more information.

What is Fastway?

Fastway is our main quote and apply system available 24/7 for your Personal Protection Business. Fastway gives you:

  1. a smooth online journey
  2. a faster way of working with LV=
  3. dedicated support

How does Fastway work?

Your current LV= log in details will continue to work on Fastway. We’ve produced a range of quick and simple training videos, which we hope you’ll find helpful if you’re new to Fastway. You can find these on our e-learning page. If you’re experiencing any problems logging in, please contact our agency support team on 0800 678 1893 or lv.agency@lv.com.

What LV= products are available through Fastway?

For personal business applications on the following products:

  1. Life cover
  2. Combined Life and Critical Illness cover
  3. Income Protection cover
  4. Budget Income Protection cover
  5. Personal Sick Pay
  6. Budget Personal Sick Pay

Login to Fastway and start your quote.

For Business Protection (including Relevant Life Cover) and Life of another please log into our old quote & apply system.

For Gift Inter Vivos and Family Income Assurance please continue to use our paper application process.

Where can I find my pipeline business?

Fastway is used for your new business for the following products; Life, Life and Critical illness, Income Protection and Personal Sick Pay (PSP). If you have pipeline business for these products on our old Quote & Apply system, you can still access the old system.

How do I access your old Quote & Apply system?

If you’re coming via the IRESS portal, you’ll automatically be directed to Fastway. You’ll only need to access our old system for Business Protection (including Relevant Life Cover), life of another and any personal pipeline business.

Is there a different approach to underwriting on Fastway?

The application and interactive questions asked within Fastway are new and may differ from the exact wording and ordering used in our former online system. When we designed Fastway we took advantage of industry research into these factors along with our own experience in this area.

Whilst the questions may be different, the underlying underwriting principles / philosophy within Fastway are the same as the former system.

Who do I contact if I have an issue with Fastway?

If at any point you have a query that we haven’t covered, please contact your account manager or email lv.agency@lv.com.

I’m having trouble using and viewing Fastway?

We know that Fastway works best on certain browsers, please check if you’re using Google Chrome or Internet Explorer 11. If you are, then please contact us and we’ll see if we can help you.

Please contact our support team on 0800 678 1893, lv.agency@lv.com or speak to your LV= account manager.

What if I can’t remember my password?

You can use the password reset page to recover your password. All you need to do is enter your email address and we'll send you a link to change your password.

Can I share my login?

We ask you not to share your login with other people, including members within your firm. This is to make sure your client’s personal data is kept safe at all times.

Other members of your firm can register on the site and we'll set them up as soon as possible. We even support Unipass certificates.

Need some help? No problem, our friendly team is always on on hand to support you.

0800 678 1893

TextDirect: first dial 18001

We may record and/or monitor your calls for training and audit purposes.

More ways to contact us


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Flexible Protection Plan

Why not add Critical Illness or Income Protection to your client's plan for a wider protection portfolio?

More about Flexible Protection Plan

Briefcase

Support

Our online resource of pre-written letters, tools and more help you generate leads.

More about the support we offer

Team members

Large Case Team

If your client's Life Protection benefit is £1m or more, we can offer dedicated support

More about our Large Case Team

Book flipping pages

Working with LV=

How to get started and the kinds of support you can expect when you work with us.

More about working with us

FOR UK FINANCIAL ADVISERS ONLY
LV=, County Gates, Bournemouth, BH1 2NF, UK