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Frequently asked questions

Need a bit of help with Fastway? Hopefully, we’ve answered your question below. If we haven’t, take a look at our training area for more information.

Fastway is our main quote and apply system available 24/7 for your Personal and Business Protection Business. Fastway gives you:

  1. a smooth online journey
  2. a faster way of working with LV=
  3. dedicated support

Your current LV= log in details will continue to work on Fastway. We’ve produced a range of quick and simple training videos, which we hope you’ll find helpful if you’re new to Fastway. You can find these on our e-learning page. If you’re experiencing any problems logging in, please contact our agency support team on 0800 678 1893 or [email protected].

For personal applications:

  1. Life cover
  2. Combined Life and Critical Illness cover
  3. Family Income Benefit
  4. Income Protection cover
  5. Budget Income Protection cover
  6. Personal Sick Pay
  7. Budget Personal Sick Pay

For Business Protection applications:

  1. Key Person Cover
  2. Share & Partnership Protection cover
  3. Relevant Life Cover

Login to Fastway and start your quote.

For Gift Inter Vivos please continue to use our paper application process.

Simply launch Fastway to see all your clients on the Fastway Dashboard.

If at any point you have a query that we haven’t covered, please contact your account manager or email [email protected].

We know that Fastway works best on certain browsers, please check if you’re using Google Chrome or Internet Explorer 11. If you are, then please contact us and we’ll see if we can help you.

Please contact our support team on 0800 678 1893, [email protected] or speak to your LV= account manager.

You can use the password reset page to recover your password. All you need to do is enter your email address and we'll send you a link to change your password.

We ask you not to share your login with other people, including members within your firm. This is to make sure your client’s personal data is kept safe at all times.

Other members of your firm can register on the site and we'll set them up as soon as possible. We even support Unipass certificates.

It’s simple; just make sure you read out all the consent information on screen and click to confirm that the client’s consent has been obtained. Make sure you check whether your client wants to view the medical report before it’s sent to us, and if they do you can indicate this on the screen.

Before you complete the health and lifestyle questions in our Fastway application, there’s a prompt about obtaining consent and providing the clients’ GP details to give you the opportunity to discuss this with your client.

If you client would rather not provide this verbally and online, you’ll need to submit a paper application instead. Whilst your client can withhold consent for us to access a medical report, if they do then we won’t be able to proceed with their application.

Login to Fastway

Need some help? No problem, our friendly team is always on hand to support you.

Personal protection

0800 678 1893

Business Protection

0800 032 3962

TextDirect: first dial 18001

We will record and/or monitor your calls for training and audit purposes.

More ways to contact us


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Flexible Protection Plan

Why not add Critical Illness or Income Protection to your client's plan for a wider protection portfolio?

More about Flexible Protection Plan

Briefcase

Support

Our online resource of pre-written letters, tools and more help you generate leads.

More about the support we offer

Team members

Large Case Team

If your client's Life Protection benefit is £1m or more, we can offer dedicated support

More about our Large Case Team

Book flipping pages

Working with LV=

How to get started and the kinds of support you can expect when you work with us.

More about working with us

FOR UK FINANCIAL ADVISERS ONLY
Liverpool Victoria Financial Services Limited, registered in England with registration number 12383237. County Gates, Bournemouth, BH1 2NF, UK