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Later life services designed for maximum flexibility, with your client in mind

Why Choose LV= Equity Release

We have been a leading lifetime mortgages provider since 2002. We’re dedicated to delivering great service through our knowledgeable sales, underwriting and processing teams. We’re here to offer you case consulting, information and technical support.

We understand that later life and retirement is a lot more than just financial security, that’s why we offer your clients LV= Doctor Services and Care Navigator as added value benefits. We want to give your clients access to fast and convenient medical support.


Both our lifetime mortgage products have been industry recognised receiving Defaqto and Moneyfacts ratings. This level of recognition reflects the outstanding quality of features and benefits offered within a financial product.

Defaqto Expert Rated Equity Release 5 star logo

Lifetime Mortgage Lump Sum+

5 Star Defaqto Rating

Defaqto Expert Rated Equity Release 5 star logo

Lifetime Mortgage Drawdown+

5 Star Defaqto Rating

Moneyfacts 2020 Equity Release 4 star logo

Lifetime Mortgage Lump Sum+

Moneyfacts 4 Star Rating

Moneyfacts 2020 Equity Release 5 star logo

Lifetime Mortgage Drawdown+

Moneyfacts 5 Star Rating

See all awards we've won across both retirement and protection

Adding value to your clients

Supporting your clients beyond their financial needs is what can help strengthen your relationship with them. LV= Equity Release is leading the way by offering LV= Doctor Services to customers who have taken out a lifetime mortgage.

LV= Doctor Services

Your clients will have access to 6 expert medical advice services through one handy app or phone call, wherever they are.

  • Remote GP - Speak to a UK doctor to talk through any health or medical concerns by video or phone consultation.
  • Prescription Services - Get a private prescription without the need for your client to visit their local GP.
  • Second Opinion - Check a diagnosis and get advice on treatment options with a UK medical specialist by video or face to face consultation.
  • Remote Physiotherapy - Get five free sessions with a trained UK physiotherapist and receive a bespoke treatment plan through video consultations.
  • Remote Psychological Support - Get access to five free sessions of mental health support including counselling and cognitive behavioural therapy from a network of highly trained therapists.
  • Discounted health MOTs - Benefit from 25% off health MOTs - a service that provides and assessment of overall health, identifying any risk and areas of improvement.

This service is a non-contractual benefit and can be changed or removed at any time

Find out more about LV= Doctor Services

Care Navigator

To help your clients navigate their way through the care system, LV= has teamed up with MorganAsh to offer you Care Navigator.

This is a service designed to help people looking for care options in later life. Care Navigator provides specialist support and guidance for those facing the daunting challenge of care needs for themselves or loved ones.

LV= customers and members will get a 10% discount on the services offered and a free, no obligation initial consultation.

Considering care options in later life can be a stressful experience for your clients. It’s often an emotional and unsettling time for them, so having to downsize or sell their home to fund long-term care might not be the preferred option.

Find out more about Care Navigator

Remaining in your home

One of the main benefits for your clients in later life is that they can remain at home and will not have to downsize or move house. Your client can continue to remain in their home as it’s their legal right, as long as they meet the terms and conditions of the mortgage.

It’s important that your clients understand how the terms and conditions of their lifetime mortgage will affect them. They'll need to:

  • Keep adequate building insurance.
  • Keep up the maintenance of the home so it remains in the condition it was when the lifetime mortgage was taken out.
  • Obtain permission from us before they allow any other person to live in any part of their home.

Other people living in the property

If your client is living with their partner, civil partner, or spouse, they'll both need to be named on the property deeds and in their lifetime mortgage application.

  • If there are friends or relatives living in the property or children aged 17 or over, they’ll need to sign an occupancy waiver releasing their rights to the property.
  • Those who are incapable of signing an occupancy waiver through disability, for example, may have an occupancy waiver signed by a suitable power of attorney. The attorney must not be an applicant for the loan.
  • Individuals under 17 do not need to sign a waiver of occupancy.
  • If your client has any tenants or lodgers living with them, you'll need to contact us first before an application is submitted.

Moving home

Once your client’s lifetime mortgage is up and running, they can still move house, as long as the new home meets our lending requirements at that time.

If your client is moving to a less expensive property, we may ask your client to pay back part of the outstanding mortgage. If this happens, they won’t be charged any early repayment charge on the amount we ask your client to pay back.

However, if your client chooses to pay back more than the amount we ask them to, or they decide to repay the lifetime mortgage in full, then they may need to pay an early repayment charge.

We're a mutual

LV= has been providing financial stability to customers since 1843 and are fully committed to the intermediary market. Our 1.3 million members, hold a variety of products with LV= including life insurance, income protection, investments and retirement income solutions such as equity release, fixed term annuities and drawdown products.

As a mutual LV= is owned by their members. This member ownership model means LV= doesn’t have to focus on generating profits for shareholders. Instead, we can take a longer-term view and focus on doing what’s right for our customers and members. The values of a mutual, of shared ownership and community over and above pure profit are just as relevant now as they have ever been.

Member of the Equity Release Council

The Equity Release Council’ standards aim to protect your clients through their code of conduct.

We're a member and we therefore offer additional features and safeguards to our lifetime mortgage products.

Read more about the Equity Release Council

LV= Equity Release Online Portal

Our new smartER portal puts people first, not paperwork. Our new online portal is designed with the adviser in mind to help you place and manage more of your Equity Release business efficiently with LV=.

Read more about the LV= Equity Release Portal

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Equity Release Marketing Hub

A variety of useful materials and supporting content to help with your client conversations.

Search our Equity Release Marketing Hub

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By working with us, you will get the support you can expect from a respected provider.

View the support available to you

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We've won a range of awards for the service and quality of our Equity Release products.

More on the awards we've won

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Contact us

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About retirement

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Liverpool Victoria Financial Services Limited, registered in England with registration number 12383237. County Gates, Bournemouth, BH1 2NF, UK