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Our new LV= Equity Release portal gives you 24/7 instant access

How to register for the Equity Release portal

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Our new portal gives you instant, 24/7 access to writing Equity Release business with LV=.

Registering to use the system will depend on your current access to the LV= Adviser Centre, and if you’re registered to do business with us. The below steps explain how to register.

If you already have a login (to write protection, pensions or investment business) we will have emailed you a temporary password with instructions on how to reset your account.

You will need to reset your account before you can access our new LV= equity release portal. Once reset, you will be given automatic access to the system when this goes live on Wednesday 5 August 2020.

All adviser firms wanting to write business with LV= need to register for an agency agreement. If your firm already has an agency agreement but not a login to the website, you will need to register. Once you have a login and access to the LV= Adviser Centre, you will also have access to the new LV= Equity Release Portal.

You can do this by completing a short form. It only takes a few minutes to register and we’ll send you an email once your login has been set-up. This can take up to approximately 48 hours.

All adviser firms wanting to write business with LV= need to register for an agency agreement. You can request an agency agreement through Origo.

Once we’ve completed our due diligence checks and set up your agency, we will confirm your agency number in an email, where you will also find instructions how to register for LV= Adviser Centre. This takes approximately two days after you’ve completed the registration form at Origo.

For more information contact our agency team on 0800 032 8633 or email: [email protected]

Online Services

Need help? Get in touch

Our Equity Release team is always on hand to support you along the way if you need additional help or would like to discuss a more complex case.

For any technical requests, please contact our support team at [email protected] or call us on the number below selecting Option 0.

0800 678 1893

TextDirect: first dial 18001

8.30am - 5.30pm Monday - Friday

We will record and/or monitor calls for training and audit purposes.

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Liverpool Victoria Financial Services Limited, registered in England with registration number 12383237. County Gates, Bournemouth, BH1 2NF, UK