We use cookies to make sure your experience is as good as it can be. If you’re happy with that, just continue using the site. Learn more about cookies.

skip to main content
Our new LV= Equity Release portal gives you 24/7 instant access

Equity Release Portal

Introducing our new Equity Release portal

As the Equity Release market is growing and evolving, we are committed to helping you invest your time in the things that matter most to you and your clients.

To meet this commitment, we’ve taken our time to listen to advisers and ensure we’re providing the best possible experience for requesting quotes, submitting business, tracking case progress and processing Equity Release business quickly and efficiently. So we have designed a new online Equity Release Portal to support these adviser needs.

Finger pointing onto circle

A simple to use, intuitive online experience that provides 24/7 access, so you can get answers to your clients quicker, even when you are not in the office.

Clipboard with checklist ticked off

Full application progress tracking, helping you follow the case through the pipeline, ensuring you and your clients aren't left in the dark with decisions.

Sheets of paper with magnifying glass in corner

Safe storage of all your clients' documents in an online library, so you can easily find what you need, when you need it.

Sheet of paper with green heart at the top

Instant access to our adviser literature documents to help you support your client conversations.

Flood Checker

At LV= Equity Release we currently flood check every property before we produce a KFI. Our new portal will complete a flood check as part of the application process. We have created this flood checking tool so you can check the risk of flooding before getting a KFI from the portal. The tool will give you an indication as to whether we are happy with the property’s risk of flooding.

This tool allows you to get a quick decision on whether the flood risk would prevent us from lending, and means you don’t need to submit an application via the portal in order to get a decision on flood risk.

The flood checker will give one of three outcomes:

  • Accept: This means we are not concerned by the risk of flooding.
  • Refer: This means there is a risk of flooding in the area and we need to investigate further. The tool will also refer all properties in Wales or Scotland for checking by our underwriting team.
  • Decline: This means the flooding risk in the area is too high and we cannot proceed.

The flood checking tool is only looking at the possible risk of flooding. If other details on the property need to be checked, it should be referred to our underwriters separately following the usual process.

Equity Release Calculators

To help you identify the most cost effective solutions for your clients, we’ve created new useful equity release calculators which are available for both our lifetime mortgage products. Learn more about our equity release calculators.

Take a look at our short video which introduces our new online portal

As a leading Lifetime Mortgage provider we know that serving clients effectively is the key to adviser success.

That’s why we developed a smarter portal which puts people first, not paperwork. A new online servicing system designed with the adviser in mind to help you place and manage more of your business efficiently with LV=.

Our new Equity Release portal provides you with 24/7 access, allowing LV= to fit around your business needs and help you be as flexible as possible with your clients. The new portal presents you with an innovative solution to a faster and intuitive process, helping you save valuable time and give your clients answers sooner.

There’s no duplication of your effort, any information you enter is simply carried forward to the next stage of the application. What’s more, there’s no signature required on the application, helping to speed up the processes.

The new LV= Equity Release portal offers you instant access to all your cases, where you can easily track their progress, enabling you to keep your clients up to date all of the time. So every step of the way, you and LV= can work together in partnership to the benefit of your clients.

Don’t forget to register to use our new online servicing system

New to our LV= Equity Release portal?

Find out how to register

Online Services

Need help? Get in touch

Our Equity Release team is always on hand to support you along the way if you need additional help or would like to discuss a more complex case.

For any technical requests, please contact our support team at [email protected] or call us on the number below selecting Option 0.

When contacting us about a technical issue, the more information you give us, the quicker we'll be able to fix it for you. Knowing the time and date of the issue, as well as any screenshots, will be really helpful.

0800 678 1893

TextDirect: first dial 18001

8.30am - 5.30pm Monday - Friday

We will record and/or monitor calls for training and audit purposes.

Marketing Hub icon

Equity Release Marketing Hub

A variety of useful materials and supporting content to help with your client conversations.

Search our Equity Release Marketing Hub

LV= icon


By working with us, you will get the support you can expect from a respected provider.

View the support available to you

Awards icon


We've won a range of awards for the service and quality of our Equity Release products.

More on the awards we've won

Contact us icon

Contact us

Find your dedicated support for quotes, help and product information

Contact our equity release experts

Liverpool Victoria Financial Services Limited, registered in England with registration number 12383237. County Gates, Bournemouth, BH1 2NF, UK