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Speak to one of our specialised contacts to get help on our products and services

Contact Us

Click on one of the below links to find the LV= Account Manager for your region.

Meet your protection account manager

North

James Riches, Protection Consultant (North)

James Riches

Protection Consultant

0800 032 1884

[email protected]

Meet James...

I’ve worked in the Protection industry with LV= for 14 years, including the last eight years as a Protection Consultant, helping advisers to develop their business. Prior to this, I worked for six years as a direct sales Protection Adviser, helping clients with their protection needs.

Areas of expertise

I have found the experience in my previous role, talking to clients every day about the importance of protection, has helped me understand the day-to-day barriers that advisers may face. This helps me offer advisers solutions when talking to their own clients about protection needs and products. The length of time in my current role as a Protection Consultant has also helped me build a good level of knowledge of personal and business protection products in the market.

Relevant qualifications

Financial Planning Certificate 1, CF1, CF2 and CF3.

Luxury item if stranded on desert island and why

My iPhone, adapted with a built-in solar charger and unlimited distance Wi-Fi connection so that I can keep in touch with the world (including my kids if they weren’t stranded with me)! I’d also listen to music, read books, and watch my favourite football team, Liverpool.

Kelly Bryant, Protection Consultant (Midlands South)

Kelly Bryant

Protection Consultant

0800 032 1816

[email protected]

Meet Kelly...

I’ve worked with LV= as a Protection Consultant for five years. Prior to that, I was a second mortgage broker for 15 years.

Areas of expertise

I have a huge passion for protection and ensuring the policy does what it’s intended to do. My areas of expertise include Personal Sick Pay and traditional income protection. I can offer support around all the tools available to help get your families protected

Relevant qualifications

R01, R05, CF1 and CF6.

Luxury item if stranded on desert island and why

GHD hair straighteners with no need to plug in, I hate my curly hair.

Glenn Chandler

Glenn Chandler

Protection Consultant

0800 032 8361

[email protected]

Meet Glenn...

I’ve been with LV= since March 2015.

I started out in Customer Experience with LV= before moving on to be a Protection Consultant.

Areas of expertise

My knowledge and expertise would be in LV’s products and services. I’d be able to help you in understanding what we do differently and why we’re a market leader in protection.

Relevant qualifications

FA1 and R05 qualified.

Luxury item if stranded on desert island and why

I would take a solar-powered radio. It would stop boredom, loneliness and insanity. It would also ensure I am not completely cut off from the outside world, so if ever I was rescued, I could fit straight back into society.

Scotland and Northern Ireland

Eric Bell, Business Development Manager (Scotland and Northern Ireland)

Eric Bell

Business Development Manager

0800 032 3873

[email protected]

Meet Eric...

I’ve worked with Mortgages and Protection for the last 13 years, the last six as a BDM. I am familiar with the challenges and opportunities the Protection market presents and enjoy working with advisers to maximise their Protection revenue.

Areas of expertise

Income Protection, Critical Illness Cover, Business Protection, Generic Protection Training, Business Consultancy.

Relevant qualifications

R01, R05, CeMAP, FPC and J07.

Luxury item if stranded on desert island and why

Photo album to remind me of home.

Paul Dewick, Protection Consultant (Scotland and Northern Ireland)

Paul Dewick

Protection Consultant

0800 678 1987

[email protected]

Meet Paul...

I’ve worked in the Protection industry for five years. I also spent a year in the mortgage industry and have high street and telephone banking experience.

Areas of expertise

All aspects of Personal and Business Protection.

Relevant qualifications

CF1, CF6 and RO5.

Luxury item if stranded on desert island and why

Factor 50 sun cream - I get sunburnt thinking about summer!

South West

Joanne Kellaway, Protection Consultant (South West)

Joanne Kellaway

Protection Consultant

0800 032 1913

[email protected]

Meet Joanne...

I have worked with LV= for a total of six years, and have been in my current role as Protection Consultant for one year. Prior to this, I was a Team Leader for the fraud team, specialising in general insurance.

Areas of expertise

I offer support for advisers in both personal and business protection and particularly enjoy training and development via WebEx sessions.

Relevant qualifications

R01 and R05.

Luxury item if stranded on desert island and why

A picture of my family.

Dani Whitehead, Protection Consultant (South)

Dani Whitehead

Protection Consultant

0800 032 1936

[email protected]

Meet Dani...

I’ve worked in the financial services industry for 19 years. I joined LV= in 2008 and have managed many panels ranging from Ipswich to London to the South! I have extensive experience in carrying out webinars to help advisers learn more about our products and all things protection.

Areas of expertise

Offering the whole suite of Protection products for LV= and supporting advisers to help them grow their protection business, registering and doing business with us.

Relevant qualifications

CF1, CF2 and R05.

Luxury item if stranded on desert island and why

My daughter, Reese. She’s a very funny little character - so will keep me entertained for hours!

Gemma Bulpitt

Gemma Bulpitt

Business Development Manager

0800 6335 391

[email protected]

Meet Gemma...

I have worked in the Mortgage and Protection Industry for 15 years as a Mortgage and Protection Advisor, Business Development Manager as well as various other roles in Intermediary Support departments for 2 large Mutuals’.

Areas of expertise

Having been an advisor and a Business Development Manager for a number of years, my key areas are helping advisors to protect more members and grow their protection business. I am knowledgeable about protection, including Business Protection and Income Protection, and offer training sessions to help businesses identify opportunities to write more protection.

Relevant qualifications

FPC1, CF1, CF3 and CeMap

Luxury item if stranded on desert island and why

A hammock - I have watched plenty of Bear Grylls’ ‘The Island’ to know that I don’t like bugs and wouldn’t want to be eaten alive by them!

London

Jeremy Harding - Business Development Manager

Jeremy Harding

Business Development Manager

0800 0323 875

[email protected]

Meet Jeremy...

I have 25 years’ experience in broker and IFA sales.

Areas of expertise

Individual and Group Protection benefits customer and broker.

Relevant qualifications

FPC 1,2 & 3 GR1.

Luxury item if stranded on a desert and why.

A hat. I always get burnt!

Joel Sheppard, Protection Consultant (South West)

Joel Sheppard

Protection Consultant

0800 032 2024

[email protected]

Meet Joel...

I’ve worked with LV= as a Protection Consultant for three years, predominantly focusing on Business Development. Prior to this, I worked in General Insurance for ten years, specialising in home and motor insurance.

Areas of expertise

Having worked in financial services since 2003, I have a great deal of awareness of the market and impending developments. This knowledge allows me to proactively support advisers in a timely manner to manage their expectations (and those of their clients) to assist advisers in driving their businesses forward.

Relevant qualifications

BA (Hons) International Business and Management, R05, CF6, R01 and R03.

Luxury item if stranded on desert island and why

I would take a football to keep me entertained whilst I’m waiting for a ship to come and rescue me!

Emma Donaldson, Protection Consultant (Scotland and Northern Ireland)

Emma Donaldson

Protection Consultant

0800 0321 984

[email protected]

Meet Emma...

I’ve worked at LV= for nearly two and a half years: general insurance, direct life sales and now as a protection consultant. Before LV=, I worked within the healthcare industry. I’m currently studying for a law degree through the Open University in the evenings.

Areas of expertise

My healthcare background helps me understand various medical conditions and how these relate to the protection policies we provide.

I’m a people person who enjoys helping others - I always go out of my way to find the best outcome for the advisers I work with.

Relevant qualifications

R01, R05 and currently studying R03.

Luxury item if stranded on desert island and why

Unlimited supply of books!

Taihnee Bernades - Protection Consultant for London

Taihnee Bernardes

Protection Consultant

0800 6335 190

[email protected]

Meet Taihnee...

Summary of your experience:

I have worked in the financial industry for the past 6 years with direct sales having joined LV= to become a Protection Consultant.

Areas of expertise:

My experience working directly with consumers has given me the skills and knowledge to understand the issues advisers might face and ways to overcome those issues. Also my passion for protection helps me ensure I go above and beyond supporting advisers during their journey with their client and the advice given, supporting around product knowledge, sales tools or tips.

Relevant qualifications:

Full CeMAP qualifications and studying towards R05.

Luxury item if stranded on a desert island and why?

Loads of different cheeses and wine, which would definitely keep me entertained whilst watching those beautiful sunsets.

South East

Mark Titcombe, Business Development Manager (South East)

Mark Titcombe

Business Development Manager

0800 032 3885

[email protected]

Meet Mark...

I possess 28 years’ experience in financial services; including spells in retail banking, mortgage broking and providing financial advice. I’ve been with LV= for 16 years and have worked as an IFA and sales manager. I’ve been a Business Development Manager for the last seven years.

Areas of expertise

Protection, trusts, Business Protection, presenting and account management. My key focus this year has been supporting businesses who are keen to develop the way they protect clients and their families.

Relevant qualifications

Full Financial Planning Certificate, R05 and R01.

Luxury item if stranded on desert island and why

A big knife – for making a spear to fish with, opening coconuts and getting the last bit out of a lobster…

Hannah Baker - Protection Consultant - South East

Hannah Baker

Protection Consultant

0800 0323 885

[email protected]

Meet Hannah...

I’ve previously been a mortgage and protection adviser who has been in financial services for over 15 years, 6 of which have been at LV=. I’m also a mum of two small children and have got experienced in juggling home and work life.

Areas of expertise

I love talking to my advisers about their businesses and understanding their world. My passion for protection also means that I can assist advisers in ‘making it real’ for clients. I’m also known for my technical knowledge across our product range.

Relevant qualifications

Cert Cii, CeMAP, RO1 and RO5.

Luxury item if stranded on desert island and why

My kids – I’ll train them to climb up the coconut trees. Also, unlimited refills of Pepsi Max – have you met my kids?! I need the caffeine.

Callum Ormerod - Protection Consultant - South East

Callum Ormerod

Protection Consultant

0800 633 5186

[email protected]

Meet Callum

Summary of your experience:

I have worked at LV= for over a year gaining experience in the industry, with my previous role within the existing business area of LV= life insurance. I am using my positive mind-set and energy to learn and study CII qualifications to follow in the footsteps of my father as an adviser.

Areas of Expertise:

My previous role within LV= involved communicating with clients about how important protection is for them. From working in this side of the business I understand client needs for protection having had those conversations with them directly, and I know the client benefits inside out.

Luxury Item if stranded island and why?

I would definitely have to take a quad bike so I can venture round the island as I love to explore, plus an unlimited supply of fuel. I could also use it to make a jet ski to escape from the island!

South

Mike Kerr, Business Development Manager (South)

Mike Kerr

Business Development Manager

0800 032 3886

[email protected]

Meet Mike...

I have 31 years’ experience working in the Protection industry, with 26 years as a Business Development Manager with four providers.

Areas of expertise

Experience, energy and passion - passionate about the need for all aspects of protection, in particular Income Protection with a focus on promoting outcomes driven advice. I can energise a room and specialise in interactive sales ideas and presentations. I enjoy working with business owners to help maximise potential from sales teams which also ensures good customer outcomes.

Relevant qualifications

Financial Planning Certificate 1,2,3, R01 and R05.

Luxury item if stranded on desert island and why

A fishing rod to pass the time of day.

Dan Edmunds

Dan Edmunds

Protection Consultant

0800 032 1838

[email protected]

Meet Dan...

I’ve worked with LV= for seven years. Four years in general insurance and three years as a Protection Consultant, helping advisers grow their business, and protect their clients and families. Before this, I worked in account management roles for six years, and have experienced first-hand, the importance of putting together a comprehensive protection plan.

Areas of expertise

Income Protection, Business protection, Critical Illness cover, account management, Protection, trusts, key person cover, Shareholder protection, Relevant Life cover.

Relevant qualifications

CF1, R05, CF6 and R01.

Luxury item if stranded on desert island and why

Running shoes! I love trail running and have competed at a high level winning my first ultra-marathon in 2015.

Gareth Cook - Protection Consultant - Midland South

Gareth Cook

Protection Consultant

0800 0322 007

[email protected]

Meet Gareth...

Summary of your experience:

I have 30 years’ experience working in the Financial Services industry with 10 years as a Business Development Manager working both in the UK and internationally for large corporate accounts.

Areas of expertise:

Life experience of my own and clients has made me passionate about the need for all aspects of protection, in particular Income Protection with a focus on promoting outcome driven advice. I am very energetic with my presentations and love interactivity through visual presentations such as Webinars. I enjoy taking my Financial Advisers on a journey from conscious incompetence to unconscious competence.

Relevant qualifications:

Financial Planning Certificate 1,2,3, Cert CII (MP), Studying for R05.

Luxury item if stranded on desert island and why?

A solar powered mirror to signal passing planes and ships.

Midlands North

Adam Davison, Business Development Manager (Midlands North)

Adam Davison

Business Development Manager

0800 032 3889

[email protected]

Meet Adam...

I started in the industry as a Mortgage and Protection broker in 2006, so have a good understanding of the challenges and opportunities facing advisers. I've been with LV= for the past six years, working with some of the largest protection brokers in the country.

Areas of expertise

My passion is helping advisers grow their protection business, especially around Income Protection and Business Protection. I can help advisers with all aspects of protection training, including trusts and protection selling skills.

Relevant qualifications

I have full CeMap qualifications and am currently working towards a Diploma in Financial Planning.

Luxury item if stranded on desert island and why

Probably a football, I might be able to improve my keepie-uppie skills. If not that, then a guitar with a ‘teach yourself guitar’ book, so I could finally get round to learning how to play.

Ben Walker

Ben Walker

Protection Consultant

0800 032 3293

[email protected]

Meet Ben...

I have previously worked in the housing industry and also with my father who is an IFA dealing with all sorts of investments and protection so I understand the importance of having a consultant on hand. I have worked in total at LV= for 5 years working in general insurance sales and life service.

Areas of expertise

I am a people person and really enjoy providing a service and helping to manage expectations.

Relevant qualifications

R05 qualified.

Luxury item if stranded on desert island and why

I love listening to music so any listening device with an unlimited amount of battery life and a wide range of artists and albums to listen to.

Delicia Thomas, Protection Consultant (London)

Delicia Thomas

Protection Consultant

0800 032 1926

[email protected]

Meet Delicia...

I’ve been in my current role as a Protection Consultant for the last seven years. Before that, I worked as an LV= adviser (Protection, Pensions & Investments) for five years. Prior to that I was an IFA/Para Planner.

Areas of expertise

As a previous Adviser myself I understand the benefits of having a dedicated contact for Protection. I, therefore, strive to offer the best support I possibly can.

Relevant qualifications

BA (Hons), R07, CF5, Financial Planning Certificate 1, 2 & 3, MAQ, ER1 and I'm working towards Diploma Status.

Luxury item if stranded on desert island and why

I’d treat being stranded as a luxury holiday, as I teach yoga, deep relaxation and meditation. What a perfect place to immerse myself in!

Midlands South

Siobhan Rowland

Siobhan Rowland

Business Development Manager

0800 032 8896

[email protected]

Meet Siobhan...

I’ve been an LV= Business Development Manager for nearly 10 years. Starting in financial services over 20 years ago when I was just 18 and working for a high street bank. Prior to joining the LV= team I was a self-employed Mortgage and Protection Adviser for nearly 10 years.

Areas of expertise

I’ve been a mortgage adviser and sold protection so understand the real issues advisers face. This helps me support advisers and offer sales training, especially on helping overcome clients who think they don’t need protection e.g. “it won’t happen to me” or “it’s too expensive”. Areas of expertise include: income protection, critical illness cover, business protection, generic protection training and business consultancy.

Relevant qualifications

Diploma Level 4, CeMap and Equity Release

Luxury item if stranded on desert island and why

Sun cream and music to listen to whilst I sunbathe! I have three young children and don’t know when I’ll get the opportunity to do this in the near future!

Richard Bradley, Protection Consultant, (Midlands South)

Richard Bradley

Protection Consultant

0800 032 9049

[email protected]

Meet Richard...

I’ve been with LV= for eight years now. Over that time I’ve worked in general insurance sales, service and retention, the LV= Direct Life Team before becoming a Protection Consultant in 2016. Before LV=, I used to be in the travel industry selling long-haul holidays around the world.

Areas of expertise

I enjoy offering advisers Income Protection and Critical Illness sales webinar training.

Relevant qualifications

CF1 & RO5.

Luxury item if stranded on desert island and why

My two Jack Russell dogs. I love them dearly.

Becky Stone

Becky Stone

Protection Consultant

0800 032 1927

[email protected]

Meet Becky...

I have been working at LV= for over a year now, I started within our new business team where I helped advisers with their applications before becoming a protection consultant. Before I started working for LV= I worked in Mallorca as a holiday rep for a big travel company.

Areas of expertise

Previously being a part of our new business team, I understand the whole customer journey and this has also made me very passionate about helping others and achieving a positive outcome.

Luxury item if stranded on desert island and why

It would have to be a comfortable bed, I can’t get through the day without a good night’s sleep!

South Wales & West

John Poppleton image

John Poppleton

Protection Consultant

0800 032 1994

[email protected]

Meet John...

I’ve worked with LV= for 15 years and been a Protection Consultant for the last six. I’ve also worked as an underwriter, in the sales support team and in our fraud department.

Areas of expertise

I am a great believer in Income Protection as I’ve seen first-hand the difference protecting your income can make in difficult times.

Relevant qualifications

CF2, CF5, CF6, FA1, FA2, Financial Planning Certificate 1 and 2, R05 and R07.

Luxury item if stranded on desert island and why

A fly fishing rod. It will keep me busy, possibly fed and it would be a great opportunity to master something new.

James August - Business Development Manager - South Wales & West

James August

Business Development Manager

0800 0323 871

[email protected]

Meet James...

I have been in financial services for many years and over the last ten I have been a Business Development Manager for both retail and corporate sectors of a major global bank. I enjoy working with advisers and business owners to maximise their protection revenues.

Areas of expertise:

All forms of protection for both personal and commercial clients, Business Consultancy and bespoke coaching and development to maximise client engagement.

Relevant qualifications:

Diploma in Regulated Financial Planning, CII Mortgage Professional.

Luxury item if stranded on a desert and why:

A fully stocked motor yacht so that I can really enjoy island life to the full.

Coral Fletcher - Protection Consultant for South Wales and West

Coral Fletcher

Protection Consultant

0800 0665 398

[email protected]

Meet Coral...

Summary of your experience:

Before LV= I worked for a payroll/recruitment company working with agencies who managed trades people and the self-employed. My role involved dealing with tax, pay and auto enrolment for pensions. I have also worked within LV=’s motor insurance department, taking sales, service and retentions calls. Following this I moved to the Life team, managing retentions calls for our direct team.

Your areas of expertise:

Having worked in the retentions team previously, I have first-hand experience in the kinds of objections clients have to products and how to overcome them. Within the new business team I have worked on the completion of policies, and also work alongside the existing business team in managing the reinstatement process to resolve any payment issues for clients.

Relevant qualifications:

Currently studying for my RO1

Luxury item if stranded on desert island and why?

I love art and design so I’d say a sketchbook and pen, but I think it would have to be the ultimate stanley knife – strong enough to chop coconuts and harpoon fish and include a flint for fire making to keep me warm! It’s not luxury but I’d like to think I could tackle some Bear Grylls style challenges to stay alive if I had to!

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LV=, County Gates, Bournemouth, BH1 2NF, UK