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Speak to one of our specialised contacts to get help on our products and services

Contact Us

Click on one of the below links to find the LV= Account Manager for your region.

Meet your protection account manager

North

Laura Havenhand, Business Development Manager

Laura Havenhand

Business Development Manager

0800 0323 872

[email protected]

Meet Laura...

I moved into the financial industry as Protection Account Manager two years ago, bringing with me experience from a different industry of working with stakeholders, companies and industry specialists, delivering on key corporate messages and building mutually beneficial strategic arrangements.

I have spent the last two years capitalising on my colleague's expertise, wealth of knowledge and experience in this arena to understand how I can enable my accounts to reach their full potential through maximising opportunities and successes in their routes to securing protection business.

Areas of expertise

I have experience of working with advisers on developing their knowledge in corporate protection, creating a network of contacts to generate mutually beneficial leads and bespoke sales training to utilise within their meetings. I also have experience in supporting advisers through IHT liabilities, trusts and creating watertight financial underwriting documents. The most enjoyable part of my job is helping advisers become confident and deliver results in new areas that take their business to the next level.

Relevant qualifications

I’m keen to start doing all my CII exams, starting with the R05. I do have a teaching certificate for adult learning and this has really helped develop useful presentations and webinars for all learning styles.

Luxury item if stranded on a desert island and why?

Music, I love it. I wouldn’t mind if it was an instrument or the ability to play recorded music. I just love the fact that music has the ability to transport you in time, so if I had music I would always be able to escape or dance (very badly…).

Joanne Kellaway, Protection Consultant (South West)

Joanne Kellaway

Protection Consultant

0800 032 1913

[email protected]

Meet Joanne...

I have worked with LV= for a total of eight years, and have been in my current role as Protection Consultant for three years. Prior to this, I was a Team Leader for the fraud team, specialising in general insurance.

Areas of expertise

I offer support for advisers in both personal and business protection and particularly enjoy training and development via WebEx sessions.

Relevant qualifications

R01 and R05. I am currently studying CF6.

Luxury item if stranded on a desert island and why?

A picture of my family.

Kelly Bryant, Protection Consultant (Midlands South)

Kelly Bryant

Protection Consultant

0800 032 1816

[email protected]

Meet Kelly...

I’ve worked with LV= as a Protection Consultant for ten years. Prior to that, I was a second mortgage broker for 15 years.

Areas of expertise

I have a huge passion for protection and ensuring the policy does what it’s intended to do. My areas of expertise include Personal Sick Pay and traditional income protection. I can offer support around all the tools available to help get your families protected

Relevant qualifications

R01, R05, CF1 and CF6.

Luxury item if stranded on a desert island and why?

GHD hair straighteners with no need to plug in, I hate my curly hair.

Glenn Chandler

Glenn Chandler

Protection Consultant

0800 032 8361

[email protected]

Meet Glenn...

I’ve been with LV= since March 2015.

I started out in Customer Experience with LV= before moving on to be a Protection Consultant.

Areas of expertise

My knowledge and expertise would be in LV’s products and services. I’d be able to help you in understanding what we do differently and why we’re a market leader in protection.

Relevant qualifications

FA1 and R05 qualified.

Luxury item if stranded on a desert island and why?

I would take a solar-powered radio. It would stop boredom, loneliness and insanity. It would also ensure I am not completely cut off from the outside world, so if ever I was rescued, I could fit straight back into society.

Scotland and Northern Ireland

Eric Bell, Business Development Manager (Scotland and Northern Ireland)

Eric Bell

Business Development Manager

0800 032 3873

[email protected]

Meet Eric...

I’ve worked with Mortgages and Protection for the last 13 years, the last six as a BDM. I am familiar with the challenges and opportunities the Protection market presents and enjoy working with advisers to maximise their Protection revenue.

Areas of expertise

Income Protection, Critical Illness Cover, Business Protection, Generic Protection Training, Business Consultancy.

Relevant qualifications

R01, R05, CeMAP, FPC and J07.

Luxury item if stranded on a desert island and why?

Photo album to remind me of home.

Paul Dewick, Protection Consultant (Scotland and Northern Ireland)

Paul Dewick

Protection Consultant

0800 678 1987

[email protected]

Meet Paul...

I have been helping advisers write protection for over seven years. My in depth knowledge of the Protection market allows me to consult with the advisers I support and help them reach suitable outcomes for their clients. My role gives me exposure to the changing nature of the market and allows me to update the firms I support with the market leading propositions that LV= offer.

Areas of expertise

Business Protection can be seen as a tricky area for advisers to navigate. I have spent my time at LV= getting to understand our solutions and more importantly, the more technical aspects of Business Protection.

Personal Protection is a staple of the firms I support. I have gained an in depth knowledge of the Income Protection and Critical Illness markets which allows me to share my knowledge with my colleagues and peers.

Relevant qualifications

CF1 and CF6 (Mortgages). R04 (Pensions) and R05 (Protection).

Luxury item if stranded on a desert island and why?

Factor 50 sun cream - I get sunburnt thinking about summer!

Steve Wright, Protection Consultant (Scotland and Northern Ireland)

Steve Wright

Protection Consultant

0800 032 1983

[email protected]

Meet Steve...

I have worked within financial services for 12 years. Prior to my role as a Protection Consultant, I gave Mortgage and Protection advice direct to clients after understanding their needs. With this in the back of my mind, I always appreciate the challenges and barriers that advisers can face prior in achieving the best outcome for clients protection needs.

Areas of expertise

My experience as a Protection adviser, helping clients to realise their protection needs and get the best protection in place, means that I understand what barriers advisers face regularly. This experience, allows me to offer advisers options and solutions when recommending protection to their clients.

My knowledge of the market means that I can help advisers understand what we do differently to take care of clients, but also to reflect the quality advice that they have been given.

Relevant qualifications

R01, R05 and CF6

Luxury item if stranded on a desert island and why?

I would take my snorkelling gear, as I always enjoy being in the water and would spend my days swimming, fishing and relaxing until rescued.

South West

Gemma Bulpitt

Gemma Bulpitt

Business Development Manager

0800 6335 391

[email protected]

Meet Gemma...

I have worked in the Mortgage and Protection Industry for 15 years as a Mortgage and Protection Advisor, Business Development Manager as well as various other roles in Intermediary Support departments for 2 large Mutuals’.

Areas of expertise

Having been an advisor and a Business Development Manager for a number of years, my key areas are helping advisers to protect more members and grow their protection business. I am knowledgeable about protection, including Business Protection and Income Protection, and offer training sessions to help businesses identify opportunities to write more protection.

Relevant qualifications

FPC1, CF1, CF3, R05 and CeMap

Luxury item if stranded on a desert island and why?

A hammock - I have watched plenty of Bear Grylls’ ‘The Island’ to know that I don’t like bugs and wouldn’t want to be eaten alive by them!

Dani Whitehead, Protection Consultant (South)

Dani Whitehead

Protection Consultant

0800 032 1936

[email protected]

Meet Dani...

I’ve worked in the financial services industry for 19 years. I joined LV= in 2008 and have managed many panels ranging from Ipswich to London to the South! I have extensive experience in carrying out webinars to help advisers learn more about our products and all things protection.

Areas of expertise

Offering the whole suite of Protection products for LV= and supporting advisers to help them grow their protection business, registering and doing business with us.

Relevant qualifications

CF1, CF2 and R05.

Luxury item if stranded on a desert island and why?

My daughter, Reese. She’s a very funny little character - so will keep me entertained for hours!

London

James Riches, Protection Consultant (North)

James Riches

Protection Consultant

0800 032 1884

[email protected]

Meet James...

I’ve worked in the Protection industry with LV= for 14 years, including the last eight years as a Protection Consultant, helping advisers to develop their business. Prior to this, I worked for six years as a direct sales Protection Adviser, helping clients with their protection needs.

Areas of expertise

I have found the experience in my previous role, talking to clients every day about the importance of protection, has helped me understand the day-to-day barriers that advisers may face. This helps me offer advisers solutions when talking to their own clients about protection needs and products. The length of time in my current role as a Protection Consultant has also helped me build a good level of knowledge of personal and business protection products in the market.

Relevant qualifications

Financial Planning Certificate 1, CF1, CF2 and CF3.

Luxury item if stranded on a desert island and why?

My iPhone, adapted with a built-in solar charger and unlimited distance Wi-Fi connection so that I can keep in touch with the world (including my kids if they weren’t stranded with me)! I’d also listen to music, read books, and watch my favourite football team, Liverpool.

Emma Donaldson, Protection Consultant (Scotland and Northern Ireland)

Emma Donaldson

Protection Consultant

0800 0321 984

[email protected]

Meet Emma...

I’ve worked at LV= for nearly two and a half years: general insurance, direct life sales and now as a protection consultant. Before LV=, I worked within the healthcare industry. I’m currently studying for a law degree through the Open University in the evenings.

Areas of expertise

My healthcare background helps me understand various medical conditions and how these relate to the protection policies we provide.

I’m a people person who enjoys helping others - I always go out of my way to find the best outcome for the advisers I work with.

Relevant qualifications

R01, R05 and currently studying R03.

Luxury item if stranded on a desert island and why?

Unlimited supply of books!

Taihnee Bernades - Protection Consultant for London

Taihnee Bernardes

Protection Consultant

0800 6335 190

[email protected]

Meet Taihnee...

Summary of your experience:

I have worked in the financial industry for the past 6 years with direct sales having joined LV= to become a Protection Consultant.

Areas of expertise:

My experience working directly with consumers has given me the skills and knowledge to understand the issues advisers might face and ways to overcome those issues. Also my passion for protection helps me ensure I go above and beyond supporting advisers during their journey with their client and the advice given, supporting around product knowledge, sales tools or tips.

Relevant qualifications:

Full CeMAP qualifications and studying towards R05.

Luxury item if stranded on a desert island and why?

Loads of different cheeses and wine, which would definitely keep me entertained whilst watching those beautiful sunsets.

South East

Mark Titcombe, Business Development Manager (South East)

Mark Titcombe

Business Development Manager

0800 032 3885

[email protected]

Meet Mark...

I possess 32 years’ experience in financial services; including spells in retail banking, mortgage broking and providing financial advice. I’ve been with LV= for 19 years and have worked as an IFA and sales manager. I’ve been a Business Development Manager for the last nine years.

Areas of expertise

Protection, trusts, Business Protection, presenting and account management. My key focus this year has been supporting businesses who are keen to develop the way they protect clients and their families.

Relevant qualifications

Full Financial Planning Certificate, R05 and R01.

Luxury item if stranded on a desert island and why?

A big knife – for making a spear to fish with, opening coconuts and getting the last bit out of a lobster…

Ben Walker

Ben Walker

Protection Consultant

0800 032 3293

[email protected]

Meet Ben...

I have previously worked in the housing industry and also with my father who is an IFA dealing with all sorts of investments and protection so I understand the importance of having a consultant on hand. I have worked in total at LV= for seven years working in general insurance sales and life service.

Areas of expertise

I am a people person and really enjoy providing a service and helping to manage expectations.

Relevant qualifications

R01, R05 and CF6 qualified.

Luxury item if stranded on a desert island and why

I love listening to music so any listening device with an unlimited amount of battery life and a wide range of artists and albums to listen to.

Hannah Baker - Protection Consultant - South East

Hannah Baker

Protection Consultant

0800 0323 885

[email protected]

Meet Hannah...

I’ve previously been a mortgage and protection adviser who has been in financial services for over 15 years, 6 of which have been at LV=. I’m also a mum of two small children and have got experienced in juggling home and work life.

Areas of expertise

I love talking to my advisers about their businesses and understanding their world. My passion for protection also means that I can assist advisers in ‘making it real’ for clients. I’m also known for my technical knowledge across our product range.

Relevant qualifications

Cert Cii, CeMAP, RO1 and RO5.

Luxury item if stranded on a desert island and why?

My kids – I’ll train them to climb up the coconut trees. Also, unlimited refills of Pepsi Max – have you met my kids?! I need the caffeine.

South

Mike Kerr, Business Development Manager (South)

Mike Kerr

Business Development Manager

0800 032 3886

[email protected]

Meet Mike...

I have 34 years’ experience working in the Protection industry, and have worked for nine years at LV=.

Areas of expertise

Experience, energy and passion - passionate about the need for all aspects of protection, in particular Income Protection with a focus on promoting outcomes driven advice. I can energise a room and specialise in interactive sales ideas and presentations. I enjoy working with business owners to help maximise potential from sales teams which also ensures good customer outcomes.

Relevant qualifications

Financial Planning Certificate 1,2,3, R01 and R05.

Luxury item if stranded on a desert island and why?

A fishing rod to pass the time of day.

Callum Ormerod - Protection Consultant - South East

Callum Ormerod

Protection Consultant

0800 633 5186

[email protected]

Meet Callum

Summary of your experience:

I have worked at LV= for over a year gaining experience in the industry, with my previous role within the existing business area of LV= life insurance. I am using my positive mind-set and energy to learn and study CII qualifications to follow in the footsteps of my father as an adviser.

Areas of Expertise:

My previous role within LV= involved communicating with clients about how important protection is for them. From working in this side of the business I understand client needs for protection having had those conversations with them directly, and I know the client benefits inside out.

Luxury item if stranded on a desert island and why?

I would definitely have to take a quad bike so I can venture round the island as I love to explore, plus an unlimited supply of fuel. I could also use it to make a jet ski to escape from the island!

Dan Edmunds

Dan Edmunds

Protection Consultant

0800 032 1838

[email protected]

Meet Dan...

I’ve worked with LV= for nine years. Four years in general insurance and five years as a Protection Consultant, helping advisers grow their business, and protect their clients and families. Before this, I worked in account management roles for six years, and have experienced first-hand, the importance of putting together a comprehensive protection plan.

Areas of expertise

Income Protection, Business protection, Critical Illness cover, account management, Protection, trusts, key person cover, Shareholder protection, Relevant Life cover.

Relevant qualifications

CF1, R05, CF6 and R01.

Luxury item if stranded on a desert island and why?

Running shoes! I love trail running and have competed at a high level winning my first ultra-marathon in 2015.

Midlands North

Adam Davison, Business Development Manager (Midlands North)

Adam Davison

Business Development Manager

0800 032 3889

[email protected]

Meet Adam...

I started in the industry as a Mortgage and Protection broker in 2006, so have a good understanding of the challenges and opportunities facing advisers. I've been with LV= for the past eight years, working with some of the largest protection brokers in the country. I now look after telephone based advised and non-advised firms nationally, as well as the aggregator relationships with LV=.

Areas of expertise

My passion is helping advisers grow their protection business, especially around Income Protection and Business Protection. I can help advisers with all aspects of protection training, including trusts and protection selling skills. I specialise in dealing with firms in the lead generation market as well as helping with LV=’s risk management.

My aim is to help advisers understand all aspects of the protection journey, and looks at ways to improve lapse rate and client retention.

Relevant qualifications

I have full CeMap qualifications and am currently working towards a Diploma in Financial Planning.

Luxury item if stranded on a desert island and why?

Probably a football, I might be able to improve my keepie-uppie skills. If not that, then a guitar with a ‘teach yourself guitar’ book, so I could finally get round to learning how to play.

Delicia Thomas, Protection Consultant (London)

Delicia Thomas

Protection Consultant

0800 032 1926

[email protected]

Meet Delicia...

I’ve been in my current role as a Protection Consultant for the last ten years. Before that, I worked as an LV= adviser (Protection, Pensions & Investments) for five years. Prior to that I was an IFA/Para Planner.

Areas of expertise

As a previous Adviser myself I understand the benefits of having a dedicated contact for Protection. I, therefore, strive to offer the best support I possibly can.

Relevant qualifications

BA (Hons), R07, CF5, Financial Planning Certificate 1, 2 & 3, MAQ, ER1 and I'm working towards Diploma Status.

Luxury item if stranded on a desert island and why?

I’d treat being stranded as a luxury holiday, as I teach yoga, deep relaxation and meditation. What a perfect place to immerse myself in!

Kerrie Sumner, Protection Consultant

Kerrie Sumner

Protection Consultant

0800 032 3273

[email protected]

Meet Kelly...

I have been in the financial services industry for the last, 18 years nearly five of those years as a Protection Consultant with LV=. Prior to that, I was a Mortgage & Protection Adviser writing residential and buy-to-let mortgages, giving protection recommendations to my clients.

Areas of expertise

I’ve been a mortgage adviser myself so understand the real issues and challenges that advisers sometimes come up against with their clients. This helps me support advisers by offering helpful hints and tips, sharing best practices and reinforcing sales training, especially on helping overcome objection and the importance of protection for those who think “it won’t happen to me”.

Relevant qualifications

R01, R05, CF1 and CF6.

Luxury item if stranded on a desert island and why?

My luxury item would be Bear Grylls….no explanation needed!

Midlands South

Siobhan Rowland

Siobhan Rowland

Business Development Manager

0800 032 8896

[email protected]

Meet Siobhan...

I’ve been an LV= Business Development Manager for nearly 10 years. Starting in financial services over 20 years ago when I was just 18 and working for a high street bank. Prior to joining the LV= team I was a self-employed Mortgage and Protection Adviser for nearly 10 years.

Areas of expertise

I’ve been a mortgage adviser and sold protection so understand the real issues advisers face. This helps me support advisers and offer sales training, especially on helping overcome clients who think they don’t need protection e.g. “it won’t happen to me” or “it’s too expensive”. Areas of expertise include: income protection, critical illness cover, business protection, generic protection training and business consultancy.

Relevant qualifications

Diploma Level 4, CeMap and Equity Release

Luxury item if stranded on a desert island and why?

Sun cream and music to listen to whilst I sunbathe! I have three young children and don’t know when I’ll get the opportunity to do this in the near future!

Richard Bradley, Protection Consultant, (Midlands South)

Richard Bradley

Protection Consultant

0800 032 9049

[email protected]

Meet Richard...

I’ve been with LV= for ten years now. Over that time I’ve worked in general insurance sales, service and retention, the LV= Direct Life Team before becoming a Protection Consultant in 2016. Before LV=, I used to be in the travel industry selling long-haul holidays around the world.

Areas of expertise

I enjoy offering advisers Income Protection and Critical Illness sales webinar training & supporting my advisers to be the best they can be.

Relevant qualifications

CF1 & RO5.

Luxury item if stranded on a desert island and why?

My two dogs who I love dearly along with my partner of course.

Becky Stone

Becky Stone

Protection Consultant

0800 032 1927

[email protected]

Meet Becky...

I have been working at LV= for over a year now, I started within our new business team where I helped advisers with their applications before becoming a protection consultant. Before I started working for LV= I worked in Mallorca as a holiday rep for a big travel company.

Areas of expertise

Previously being a part of our new business team, I understand the whole customer journey and this has also made me very passionate about helping others and achieving a positive outcome.

Relevant qualifications

R05

Luxury item if stranded on a desert island and why?

It would have to be a comfortable bed, I can’t get through the day without a good night’s sleep!

South Wales & West

James August - Business Development Manager - South Wales & West

James August

Business Development Manager

0800 0323 871

[email protected]

Meet James...

I have been in financial services for many years and over the last ten I have been a Business Development Manager for both retail and corporate sectors of a major global bank. I enjoy working with advisers and business owners to maximise their protection revenues.

Areas of expertise:

All forms of protection for both personal and commercial clients, Business Consultancy and bespoke coaching and development to maximise client engagement.

Relevant qualifications:

Diploma in Regulated Financial Planning, CII Mortgage Professional.

Luxury item if stranded on a desert island and why?

A fully stocked motor yacht so that I can really enjoy island life to the full.

John Poppleton image

John Poppleton

Protection Consultant

0800 032 1994

[email protected]

Meet John...

I’ve worked with LV= for 18 years and been a Protection Consultant for the last 8. I’ve also worked as an underwriter, in the sales support team and in our fraud department.

Areas of expertise

I am a great believer in Income Protection as I’ve seen first-hand the difference protecting your income can make in difficult times.

Relevant qualifications

CF2, CF5, CF6, ER1, FA1, FA2, Financial Planning Certificate 1 and 2, R01, R05 and R07.

Luxury item if stranded on a desert island and why?

A fly fishing rod. It will keep me busy, possibly fed and it would be a great opportunity to master something new.

Coral Fletcher - Protection Consultant for South Wales and West

Coral Fletcher

Protection Consultant

0800 0665 398

[email protected]

Meet Coral...

Summary of your experience:

Before LV= I worked for a payroll/recruitment company working with agencies who managed trades people and the self-employed. My role involved dealing with tax, pay and auto enrolment for pensions. I have also worked within LV=’s motor insurance department, taking sales, service and retentions calls. Following this I moved to the Life team, managing retentions calls for our direct team.

Your areas of expertise:

Having worked in the retentions team previously, I have first-hand experience in the kinds of objections clients have to products and how to overcome them. Within the new business team I have worked on the completion of policies, and also work alongside the existing business team in managing the reinstatement process to resolve any payment issues for clients.

Relevant qualifications:

R05. I’m also currently studying for my RO1.

Luxury item if stranded on a desert island and why?

I love art and design so I’d say a sketchbook and pen, but I think it would have to be the ultimate stanley knife – strong enough to chop coconuts and harpoon fish and include a flint for fire making to keep me warm! It’s not luxury but I’d like to think I could tackle some Bear Grylls style challenges to stay alive if I had to!

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