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We want to pay claims and be there for your client when they really need us. That’s why, on average, we pay 9 out of every 10 claims.

Claims

Claims videos

On this page you’ll find our customer stories and videos created to help you develop your business and to show the real benefits of financial protection.

These are true stories of people who have benefitted from having the right insurance when they found themselves in tough situations, when it mattered the most.

Nicola and Jeremy’s - children’s claim

Nicola and Jeremy sat together

Parents Jeremy and Nicola tell their story of when their son Sam was diagnosed with Hodgkin Lymphoma.

Chris' story

Chris talking to the camera

Chris talks about his long road to recovery after making a claim himself, the claims process, the hidden costs of illness and his advice to financial advisers.

James' Critical Illness customer story

James Punch talking

James shares his story of being diagnosed with Parkinson’s disease at age 30.

Chris' objection handling video

Chris sat looking at the camera

Chris Nicolaou shares his tips and advice on how to handle common client objections against taking out income protection, including: 'It won't happen to me".

0800 756 5869

TextDirect: first dial 18001

8.30am - 6.30pm Monday - Friday

We may record and/or monitor calls for training and audit purposes.

Literature

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Underwriting

More about our underwriting criteria and when we'll need more client information.

More about our Underwriting

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Support

Outstanding day-to-day support and online services for you and your business.

More about the support we offer

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Working with LV=

By working with us, you will get the support you can expect from a respected provider.

More about Working with LV=

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Contact us

Read more about where we're based and all of our contact information.

How to contact us

Connect with us

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FOR UK FINANCIAL ADVISERS ONLY
LV=, County Gates, Bournemouth, BH1 2NF, UK