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Keeping you updated on our approach to paying claims and stories to demonstrate the true value of your recommendations.


Claims Hub

Claims are more than just numbers to us. Your clients (and their families) are experiencing a life changing event, so how we deal and support them during this time is nearly as important as the money we pay out.

LV= is a mutual, which means we're owned by our members (not private shareholders). This allows us to adopt a fair approach to paying claims. Our profits are reinvested into the business and not paid back to external stakeholders as dividends.

At our claims hub you'll find customer claim stories and examples of how we continually assess our processes to make sure LV= is a provider you and your clients can trust.

An older lady smiling

Our approach to claims

Making a claim is a moment of truth, the reason your client took out their policy (and why you recommended it).

A couple sat together on the sofa

How to make a claim

The key stages for a claim and what your client can expect.

Two ladies looking at a screen

Claims performance

Reassure clients who assume providers 'don't pay out' using our claim stats.

Business meeting

Speak to the team

Our key contact details for notifying us of a claim.

0800 756 5869

TextDirect: first dial 18001

8.30am - 6.30pm Monday - Friday

We may record and/or monitor calls for training and audit purposes.


Connect with us

About protection

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LV=, County Gates, Bournemouth, BH1 2NF, UK