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Claims Hub

Claims are more than just numbers to us. Your clients (and their families) are experiencing a life changing event, so how we deal and support them during this time is nearly as important as the money we pay out.

LV= is a mutual, which means we're owned by our members (not private shareholders). This allows us to adopt a fair approach to paying claims. Our profits are reinvested into the business and not paid back to external stakeholders as dividends.

At our claims hub you'll find customer claim stories and examples of how we continually assess our processes to make sure LV= is a provider you and your clients can trust.

Our approach to claims
An older lady smiling

Making a claim is a moment of truth, the reason your client took out their policy (and why you recommended it).

How to make a claim
A couple sat together on the sofa

The key stages for a claim and what your client can expect.

Claims performance
Two ladies looking at a screen

Reassure clients who assume providers 'don't pay out' using our claim stats.

Speak to the team
Business meeting

Our key contact details for notifying us of a claim.

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Protection Pays

In our latest Protection Pays, we explore our recent cancer claims, the impact of COVID-19 on cancer diagnosis, and the support we offer your clients from claim and beyond.

  1. Protection Pays supporting clients through cancer
  2. Protection Pays (COVID-19 edition)

0800 756 5869

TextDirect: first dial 18001

8.30am - 6.30pm Monday - Friday

We will record and/or monitor calls for training and audit purposes.


  1. Claims report 2019
  2. Claims report 2019 - client version

Connect with us

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Liverpool Victoria Financial Services Limited, registered in England with registration number 12383237. County Gates, Bournemouth, BH1 2NF, UK