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Contact us

Our specialist team

Our Business Protection team can help you maximise the opportunity, with underwriting support, answering your technical questions and offering dedicated training.

Call us
  1. Quotes and questions: 0800 678 1890
  2. Application status/Underwriting/Commission questions: 0800 028 6333 (Lines open from 9am - 5pm Monday - Friday)
  3. Post sale policy servicing: 0800 678 1906
  4. Claims: 0800 756 5869
  5. For TextDirect first dial: 18001
  6. Or speak to your protection account manager

Calls will be recorded and may be monitored for training and audit purposes.

Email us
  1. Arrange a tele-interview: [email protected]
  2. Underwriting questions: [email protected]
  3. Claims: [email protected]
  4. Ask for a policy to go live: [email protected]
Write to us
  1. LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH

Key benefits

  • Direct access: You'll have direct access to our specialist Business Protection underwriting team who will answer all your underwriting questions, including pre-sale queries. They’ll support you in getting your clients covered as quickly and efficiently as possible.
  • Proactive management: We operate a piecemeal underwriting service and action each piece of evidence, as and when it arrives. In most cases, we'll aim to review your cases on the same day or within 24 hours and update you throughout the application process with the next steps.
  • Flexible medical examination arrangements: We’ll go that extra mile to make sure your clients get the cover they need, as quickly as possible. For example, if your client needs to see a medical professional as part of their application, we’ll work with you to organise this. We could send a nurse to visit them at home or work or use a medical examiner at a convenient location.
  • Technical support: Business Protection isn’t always straightforward, but we can advise you on the best ways to write the cover and which legal documents can support you along the way.
  • Convenient tele-interviews: Our online tele-interview booking system can be used by you or your client; allowing you to book a convenient time for us to call.

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Business Protection options

Find out more about the type of businesses we cover and the policies available.

More on Business Protection options

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Tools and calculators

See all our business protection calculators available to simplify your client conversations.

View all tools and calculators

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Business Protection support

Our team will make sure that all your Business Protection applications are dealt with quickly and efficiently.

More on Business Protection support

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Why choose LV=

Your clients can access a range of resources and expert advice, as well as a number of value added services.

More on why to choose LV=

Connect with us

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Liverpool Victoria Financial Services Limited, registered in England with registration number 12383237. County Gates, Bournemouth, BH1 2NF, UK