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What we do

Helping customers look after what’s important

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What we do

We offer our services direct to consumers, as well as through advisers and brokers, and through strategic partnerships with a wide range of organisations.

The products we sell fall into the following categories:

  1. General Insurance – Insurance for those more tangible items people love: their vehicles, homes, businesses, pets and holidays.
  2. LifeProtection and retirement products, including savings and investments, covering people’s lives and incomes.
  3. Heritage – Savings and investment products (the ones we no longer actively market).
  4. Non-insurance – online retirement advice.

As the third largest car insurer in the UK we are best known for our car insurance but our general insurance business offers a wide range of insurance products over the phone, online, via brokers and through partners. Our commercial products for businesses are available through brokers.

Our life business has strong capabilities in income protection and critical illness, and we are the number one provider of individual income protection in the UK. Our retirement solutions business offers a range of retirement income products and is strategically positioned to benefit from the changes in the way people now take their income in retirement.

Our heritage business is the traditional heartland of our Society. This part of our business looks after some of the longest-running policies, most of which are with-profits policies which have been in existence for decades.