LV= travel insurance will cover Brits waiting for their passports

As the Passport Office is facing an unprecedented backlog of passport applications, thousands of Brits are unable to travel as they are waiting for their new passport to arrive. Many will have to cancel their holidays as a result and lose any money they have paid out.

Travel insurance would not normally cover holidaymakers who are unable to travel out of the UK due to not having a passport, as passport applications are usually processed in a matter of weeks. However, as this is a situation beyond the holidaymaker’s control, LV= travel insurance is stepping in to ensure its customers do not lose out.

"We would usually expect a new passport to be processed within a matter of a few weeks, not months. This is an unprecedented situation where thousands of Brits will not be able to travel due to delays at the Passport Office, even if they made their application in good time. We don’t believe this is fair, so existing LV= customers will be covered."

Selwyn Fernandes, Managing Director of LV= travel insurance

To make a claim, LV= travel insurance customers will need to provide information confirming that they have been waiting for over eight weeks for their passport to be processed.

About LV=

LV= employs 5,000 people and serves over five million customers with a range of financial products. We are the UK's largest friendly society and a leading financial mutual.

When we started in 1843 our goal was to give financial security to more than just a privileged few and for many decades we were most commonly associated with providing a method of saving to people of modest means. Today we follow a similar purpose, helping people to protect and provide for the things they love, although on a much larger scale and through a wide range of financial services including insurance, investment and retirement products.

We offer our services direct to consumers, as well as through IFAs and brokers, and through strategic partnerships with organisations such as ASDA, Nationwide Building Society and a range of trades unions.

LVFS is authorised and regulated by the Financial Services Authority, register number 110035. LVFS is a member of the ABI, the AFM and ILAG. Registered address: County Gates, Bournemouth BH1 2NF.

Press contact

Jon Sellors
Head of Corporate Affairs, Life & Pensions
020 7634 4447
07711 701806