Press release

LV= Travel Insurance named Which? recommended provider

LV= has been named top recommended provider for travel insurance by Which?

Which? recommended providers are rated on both the quality of the product and levels of customer service. Customer service scores are calculated by using customer satisfaction surveys where customers are asked how satisfied they are with their insurer and how likely they are to recommend them to a friend. Policy scores highlight which products have the best all-round cover by analysing key parts of the policies such as levels of cover for medical expenses, cancellation/curtailment, missed departure, travel delay and lost baggage

LV= achieved a score of 89% and 90% for its single trip and annual trip policies respectively, as well as the top score of 73% for customer service. The overall Which? score was 81%, meaning LV= topped the travel insurance provider table.

Selwyn Fernandes, Managing Director of LV= Travel Insurance said: "The way people travel has changed a great deal over the past few years with more and more people now booking independently. At the end of last year we completely re-designed our policies to provide market-leading cover for the modern holidaymaker. I am delighted that our efforts have been recognised and we have been named top provider by Which?"

About LV=

LV= employs 5,000 people and serves over five million customers with a range of financial products. We are the UK's largest friendly society and a leading financial mutual.

When we started in 1843 our goal was to give financial security to more than just a privileged few and for many decades we were most commonly associated with providing a method of saving to people of modest means. Today we follow a similar purpose, helping people to protect and provide for the things they love, although on a much larger scale and through a wide range of financial services including insurance, investment and retirement products.

We offer our services direct to consumers, as well as through IFAs and brokers, and through strategic partnerships with organisations such as ASDA, Nationwide Building Society and a range of trades unions.

LVFS is authorised and regulated by the Financial Services Authority, register number 110035. LVFS is a member of the ABI, the AFM and ILAG. Registered address: County Gates, Bournemouth BH1 2NF.

Press contact

Jon Sellors
Head of Corporate Affairs, Life & Pensions
020 7634 4447
07711 701806