LV= Britannia Rescue is re-introducing A and B call out rates for its Road Rescue network; differentiating day and night working payments to support the insurer’s Confederation of Britannia Rescue Agents (COBRA) network.
From midday, Monday 18 April 2016, the standard call out rate “A” for recovery vehicles will remain unchanged during the hours 06:00:00 until 18:00:00. From 18:00:01 until 05:59:59 the call out rate “B” will be increased by £5.00. The inclusive 20 miles will still apply to both call out rates. The increase has no impact on charges to LV= third party and customers will ultimately benefit from an improved service.
The move, which sees LV= become the first industry provider to reintroduce these rates, is a direct result of feedback from its COBRA network, which has cited recruitment and staff retention as a major issue for the industry.
Our relationship with our COBRA network is highly valued. During 2015 we held several COBRA business days where staffing issues, particularly ‘Out of Hours’ servicing, dominated discussions amongst our network – and we decided to act on it. We hope the re-introduction of these differentiating rates will support the network, and help us to continue providing a high level of service to our customers.
Martin Milliner, GI Claims Director at LV= Britannia Rescue
The spiralling costs of staff; particularly for night time work, has been a cause for concern for some time now. LV= Britannia Rescue’s move to reintroduce day and night pay differentials should be commended. It will certainly help us, and other road recovery providers, take another step towards helping resolve the issue of being able to offer staff competitive rates of pay.
Richard Hilborne at Plymouth Car Recovery