Press release

LV= bolsters Protection Rehabilitation Team

Protection specialist, LV=, has strengthened its team with the appointment of Andrea Fields as Rehabilitation Manager to focus on helping individuals suffering from illness or injury with their recovery.

In her new role, Andrea will spearhead the insurer’s drive to build and develop its early intervention services and ensure income protection claimants have all the help they need during their recovery to either stay in work or return to work. She will be responsible for coordinating access to treatment and liaising closely with the relevant services to ensure customers get the right support, quickly.

Andrea will also build on the insurer’s support for policyholders by ensuring staff have specialist training in mental health to deliver the right treatment and advice. In 2015, mental illness accounted for one in five (18%) of all new income protection claims at LV=.

Before joining LV=, Andrea worked at Aviva Health for 25 years in a variety of roles. Most recently she worked as Senior Rehabilitation Case Manager overseeing the design and delivery of vocational rehabilitation programmes to help people recover and get back to work as soon as possible. Prior to this, she worked at Abbey Life as a critical illness team manager providing support and continuity of care across a variety of portfolios.

Commenting on her appointment, Myles Rix, Managing Director, LV= Protection said: “At LV= we ensure all our income protection customers have support above and beyond the financial assistance their policy provides. In recent months, we’ve increased our investment in rehabilitation services and offer a wide range of practical treatment and support options for our customers. Andrea brings a wealth of experience, particularly in mental health, and will be a valuable addition to our growing protection team.”

Andrea Fields added: “I am delighted to join the rehabilitation team at LV=. I look forward to combining my skills as a Mental Health First Aid Instructor, with my strong industry experience, to help LV= deliver market-leading rehabilitation services that ensure clients receive vital care and support in their time of need.”

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About LV=

LV= employs over 6,000 people and serves over 5.8 million customers with a range of financial products. We are the UK's largest friendly society and a leading financial mutual.

When we started in 1843 our goal was to give financial security to more than just a privileged few and for many decades we were most commonly associated with providing a method of saving to people of modest means. Today we follow a similar purpose, helping people to protect and provide for the things they love, although on a much larger scale and through a wide range of financial services including insurance, investment and retirement products.

We are currently the UK's number one brand for Insurance and Investments, according to the 2015 YouGov Brand Index Buzz Rankings.

We offer our services direct to consumers, as well as through IFAs and brokers, and through strategic partnerships with organisations such as ASDA, Nationwide Building Society and a range of trade unions.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. LVFS is a member of the ABI, the AFM and ILAG. Registered address: County Gates, Bournemouth BH1 2NF.

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