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LV= recognised by Which? for claims service

Press release: 23/04/2013

LV= has been recognised by Which? for its claims service across its car and home insurance products.

In its 2013 claims satisfaction survey, Which? polled 10,000 of its members about their experiences of making a car or home insurance claim with major insurance companies. Those that had made a claim in the last two years were questioned about their level of satisfaction with how the claim was handled. They were then asked whether they would recommend the insurer in the light of the claim and this was used to come up with an overall claims satisfaction score.

For car insurance, LV= and its partnership brand Frizzell, achieved two of the top three spots in the table. For home insurance, it achieved a top three position in the table.

When customers contact us to make a claim they are usually quite distressed due to the situation they are in. We pride ourselves on giving an excellent service in our customers’ hour of need and delivering when they really need us. I am delighted that our efforts have been recognised by Which? members across both our car and home insurance products.

Selwyn Fernandes, Managing Director of LV= car insurance

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About LV=

LV= employs 5600 people and serves over five million customers with a range of financial products. We are the UK’s largest friendly society and a leading financial mutual.

When we started in 1843 our goal was to give financial security to more than just a privileged few and for many decades we were most commonly associated with providing a method of saving to people of modest means. Today we follow a similar purpose, helping people to protect and provide for the things they love, although on a much larger scale and through a wide range of financial services including insurance, investment and retirement products.

We offer our services direct to consumers, as well as through IFAs and brokers, and through strategic partnerships with organisations such as ASDA, Nationwide Building Society and a range of trade unions.

LVFS is authorised and regulated by the Financial Services Authority, register number 110035. LVFS is a member of the ABI, the AFM and ILAG. Registered address: County Gates, Bournemouth BH1 2NF.