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LV= launches joiners and leavers survey

Press release: 23/09/2011

Mutual insurance, retirement and investment group LV= has announced the launch of a new joiners and leavers survey as part of a significant investment in employee engagement and talent retention. LV= has appointed ETS, a leading provider of employee surveys, to create and manage the survey tool and process.

LV= has already received acclaim for its people management strategy, winning 'Most effective recruitment and retention' at the HR Excellence Awards 2011. The company is now looking to strengthen communication with staff throughout the employee life-cycle with a view to boosting engagement and increasing retention.

David Smith, LV= HR Director explains: "We are focused on ensuring LV= is a destination employer and this survey is part of that objective. Starting a new job is daunting and it is really important to gauge the views of new starters to ensure they are given the support required to perform to their full potential. We are equally keen to get feedback from staff moving on, to use insights that could improve LV= as a company to work for."

Using the new solution tool, those joining and leaving LV= will be contacted and invited to give their views. Joiners are surveyed after one week in the business, to get their first impressions, and then again after 30 to 60 days. Questions posed to new starters focus on reasons for joining LV=, the on-boarding process, engagement, training and communication. Questions for leavers focus on areas including learning and development opportunities, work-life balance and relationship with line manager. ETS business psychologists will also provide training and support to managers at LV= to help them take relevant actions based on survey data.

Samantha Arnold, Business Psychologist at ETS, adds: "LV= has established a really strong employer brand and we are excited to be working with them to help develop this further. We have used our expertise to devise a bespoke survey solution for LV= that really fits the business needs. This will give actionable data, allowing identification of trends with a view to creating a happier and even more productive working environment."

About ETS plc

ETS plc is the only major provider of bespoke HR technology and consultancy. ETS plc provides blue-chip companies with employee surveys, performance management and talent management services. ETS clients get exactly what they need by working with the company to create brand-new processes and technology or by automating and improving what's already working.

ETS plc has no links with ETS Europe, the national curriculum test marker, and the similarity of names is a coincidence.

About LV=

LV= employs over 4500 people and serves over four million customers with a range of financial products. We are the UK's largest friendly society and a leading financial mutual.

When we started in 1843 our goal was to give financial security to more than just a privileged few and for many decades we were most commonly associated with providing a method of saving to people of modest means. Today we follow a similar purpose, helping people to protect and provide for the things they love, although on a much larger scale and through a wide range of financial services including insurance, investment and retirement products.

We offer our services direct to consumers, as well as through IFAs and brokers, and through strategic partnerships with organisations such as ASDA, Nationwide Building Society and a range of trades unions.
LVFS is authorised and regulated by the Financial Services Authority, register number 110035. LVFS is a member of the ABI, the AFM and ILAG. Registered address: County Gates, Bournemouth BH1 2NF.