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Catch up with the latest press releases from LV=

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LV= Attains ISO 20000 and ISO 38500 Awards

Press release: 23/03/2010

Certification Europe has awarded investment, pensions and insurance group LV= the ISO 20000 standard for its IT service management and the ISO 38500 standard for governance. LV= is one of the first financial companies in the UK to have achieved both of these coveted standards.

LV= has worked in conjunction with CA, the world’s leading independent IT management software company over the last 12 months to achieve these awards, which help underline the company’s focus on IT governance and its excellent IT service management capabilities.

ISO 20000 is the first worldwide standard specifically aimed at IT service management. To achieve the award, a company must adhere to an integrated set of management processes for the effective delivery of services to the business and its customers. It is aligned to the ITIL best practice framework.

ISO 38500 provides guiding standards on governance on the effective, efficient, and acceptable use of IT within an organisation.

Commenting on the awards, John Presland, LV= IT operations director, said: “This is a fantastic achievement and shows our commitment to IT best practice. I am particularly pleased because we have faced a number of challenges due to the large and complex systems and technologies at LV= including three different legacy mainframes.”

Chris Miller, senior vice president, UK and Ireland, CA added: “Working alongside LV= to achieve the ISO accreditation has been an exciting time. LV= has demonstrated its capability to adhere to IT best practice and deliver a ‘best in class’ service. In increasingly complex economic environments, organisations need to work hard to achieve compliance in order to remain competitive.”

LV= employs circa 4000 people, serves over 3.8 million customers and members, and manages around £7.7 billion on their behalf. The IT estate includes a wide number of services and technology platforms across a geographically dispersed organisation.

John Presland continued: “Our intention to secure and maintain these ISO standards show how seriously we take our IT governance, service management and security. I believe this demonstrates a level of commitment and responsibility both internally and with regard to customers, members and our regulator. We also believe the standards give us a competitive advantage when competing for business deals with partners as it shows our commitment and delivery to best practice standards. As we move forward with our development we expect to expand the scope of the existing standards and also intend to achieve the ISO 27000 security standard by the end of this year.”

LV= is a registered trademark of Liverpool Victoria Friendly Society Limited (LVFS) and a trading style of the Liverpool Victoria group of companies.

LV= employs more than 3,800 people, serves over 3.8m customers and members, and manages around £7.7bn on their behalf. We are also the UK’s largest friendly society and a leading mutual financial services provider.

Liverpool Victoria Insurance Company Limited, registered in England and Wales number 3232514, is authorised and regulated by the Financial Services Authority, register number 202965. Registered address is: County Gates, Bournemouth BH1 2NF. Tel: 01202 292333.

CA (NASDAQ: CA), the world's leading independent IT management software company, helps customers optimize IT for better business results. CA's Enterprise IT Management solutions for mainframe and distributed computing enable Lean IT—empowering organizations to more effectively govern, manage and secure their IT operations. For more information, visit