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Catch up with the latest press releases from LV=

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LV= contact centres scoop another award

Press release: 22/07/2011

LV= has won a coveted UK customer experience award in the new large contact centre category. The award was for LV='s general insurance contact centres, which are based in Bournemouth, Croydon and Bristol.

The award, for the best large contact centre teams, was presented by Heather Small from M People and Dave Vernon of the Professional Planning Forum to Lisa Hedderman, Bruce Clarkson and Suzanne Baker from the LV= sales and service team at an awards ceremony on 8 July.

The contact centres were judged against five key performance areas: customer strategy, business results, staff engagement, originality and innovation, and corporate social responsibility. Other short listed companies that LV= beat to win the accolade included Nationwide Building Society, EDF Energy, Philips and The Listening Company.

Peter Sinden, sales and customer service director for LV='s general insurance business, said: “We strive to be best loved car insurer in the UK and it is great that our efforts are being recognised in this way. The teams work extremely hard to ensure that we offer a first class service to all our customers and I am delighted that their efforts have been acknowledged by the industry with this award.”


LV= is a registered trademark of Liverpool Victoria Friendly Society Limited (LVFS) and a trading style of the Liverpool Victoria group of companies.

LV= employs around 4,500 people, serves over four million customers and members, and manages around £8.0bn (as at 31 December 2010) on their behalf, via LV= Asset Management (LVAM). We are also the UK's largest friendly society and a leading mutual financial services provider.

LVFS is authorised and regulated by the Financial Services Authority, register number 110035. LVFS is a member of the ABI, the AFM and ILAG. Registered address: County Gates, Bournemouth BH1 2NF.