Protection specialist LV=, has appointed Andy Parker as Technical Claims Manager, Protection, with specific focus on customer outcomes and consistent claims processes, to make sure customers get the right support when they need it most.
With over 25 years’ experience in claims and underwriting, Andy will be responsible for the development of the LV= Protection Claims team philosophy and practices, ensuring the team has the tools it needs to assess claims quickly and consistently while keeping all parties fully informed. He will be based in the insurer’s office in Exeter.
Before joining LV=, Andy was with AXA Global Life, where he was a Senior Underwriter, based in Paris. As part of the insurer’s global underwriting and claims functions, his remit included the development of departmental standards and creation of global guidelines for over 50 countries. Prior to this, he spent 22 years with Britannic Assurance, focused primarily on managing the New Business, Underwriting and Technical Claims teams. Andy also spent 11 years managing teams at L&G including Underwriting, Training and Quality, holding the position of Claims Development Manager in the last two years of his employment.
Commenting on his appointment, Myles Rix, Managing Director, LV= Protection said: “In 2015, we paid out the equivalent of £1million a week in claims and in doing so helped nearly 5,000 families. We continue to look at ways in which we can improve our processes to ensure the best outcome for customers in their time of need. Andy’s appointment to our claims team is significant, he brings a wealth of knowledge and his experience in both claims and underwriting will be of considerable value. I am confident he will add to the ongoing success of the LV= claims proposition, helping us achieve our goal of providing a fair, fast and easily accessible claims process for both customers and advisers.”
Andy Parker added: “It’s an exciting time to join the LV= protection claims team. As a mutual insurer, LV= wants to be famous for its customer service so I’m looking forward to supporting advisers and improving our existing claims processes to offer our customers a faster, fairer service in their hour of need.”