Member care line
Extra support for our members
The Member Care Line is an additional benefit available to all members offering a 24-hour telephone advice line where members can access legal, medical and counselling support. In 2017 advisers dealt with 1,064 calls from members seeking assistance, at a cost of £42,000.
First established in 2012, the Member Community Fund ran for the first six months of 2017 with £20,000 distributed to The Pod charity, ACT for SMA and The Encephalitis Society.
The Member Support Fund was set up in 2001 to help members in financial hardship. During the last decade, this Fund awarded over £450,000 to more than 500 members and their families. During the year, the Member Support Fund has supported 40 members with over £50,000 and became part of Green Heart support at the end of June.
Members who choose to take out car, home, pet, travel, caravan, motorbike or classic car insurance with us can receive between 5-10% off the price of their premium. This financial benefit amounted to £2,154,540 of direct value to members in 2017.