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Treating people with dignity and respect and creating an environment where they feel comfortable is vital for our business as we believe people perform better when they can be themselves. Our LV= Pride champions provide an internal network across our sites for colleagues who identify as lesbian, gay, bisexual, transgender or questioning (LGBTQ), are an ally, or are looking for more information. Including ‘Q’ ensures our approach is inclusive of those questioning their sexual orientation or gender identity.

We also extend our engagement to other organisational networks and charities to deepen insight into what matters for our people and customers, as well as sharing the great work that we already do.

In March 2016 LV= became a Stonewall Diversity Champion member. Joining Britain’s leading best practice forum for sexual orientation and gender identity gives us access to expertise, guidance and resources, and builds visibility of our commitment to LGBTQ equality for our colleagues, our customers and our members.

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of our people say we support diversity in the workplace

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Recognised for our work through the Disability-Smart Awards


Our focus on disability has gathered momentum over the last year as feedback from our regular employee Disability Listening Groups further informs our strategy. From these discussions we’ve acted on some key areas: practical improvements to the working environment, sharing stories from colleagues who have a disability, raising awareness of less visible impairments – including mental health, and accessible products for customers.

One significant outcome has been the impact of our Customer Equality Forum to inform disability related issues. The forum acts as a central point for the business to improve accessibility and prevent disadvantage


Our wellbeing strategy focuses on promoting greater physical and mental health, supporting our people to manage stress and build individual resilience.

Through our annual employee survey, ‘Engage’, we monitor the impact that our approach to wellbeing is having on our people. We’re proud that as a result of our focus our people are telling us that we’re helping to create a positive culture where people are better able to balance their work and personal responsibilities.

In 2016 we held a range of activities across National Work Life Balance Week from mindfulness workshops to free gym classes to inspire our people to make healthy lifestyle choices.

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of our people think
we care about their wellbeing

Source for all statistics: LV= Annual Report for the year ended 31 December 2016.

Find out more about our people and culture

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Our people and culture