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Which? Recommended Provider

At LV= we're proud of our Which? Recommended Provider status. So far we've achieved this for our:

A recent Which? survey also found that customers rated LV= number one for handling car insurance claims. LV= also achieved a good score for home insurance claims, resulting in a top three position.

Which? Insurance Provider of the Year

Which? Insurance Provider of the Year

LV= has been awarded Which? Insurance Provider of the Year, receiving the highest average policy score across our three main types of cover – Car, Home and Travel.

"LV= provides fantastic cover. Their customers rave about its speed and efficiency when dealing with claims"

Peter Vicary-Smith, Which? CEO

What is Which?

Which? is a trusted, independent organisation and gives consumers all the help and information they need before making decisions about financial products or services.

First published as a magazine in 1957, Which? is now the largest consumer body in the UK, with over 680,000 members subscribed to the magazine, and over 335,000 online subscribers ( figures accurate as of March 2015 )

How did we become a Which? Recommended Provider?

The consumer champion reviews a number of popular insurance products in the UK, grades them on a series of criteria and awards the best performers with their coveted Which? Recommended Provider badge. This information is updated and published every six months on their website.

Satisfaction scores are calculated by using customer surveys where participants are asked how satisfied they are with their insurer and how likely they are to recommend them to a friend.

The Which? policy scores highlight which products have the best all-round cover, by looking at the key benefits included as standard.

For car insurance, this would be things like how much cover you have for accidental damage, personal accident, personal belongings or mis-fuelling.

For buildings and contents insurance, they look at how much cover you have for rebuilding your home, alternative accommodation and contents cover.

Car insurance

  • We're a Which? Recommended Provider for our car insurance
  • Customers rated us number 1 for our quick and efficient claims process in a 2016 Which? survey
  • Defaqto 5 Star rated, comprehensive cover
  • Five year guarantee on repairs when you use our recommended repairer service

Home insurance

  • We're a Which? Recommended Provider for our home insurance
  • We rate highly for our quick and efficient claims process, according to a 2016 Which? customer survey
  • £1 million cover if you need to rebuild your home
  • 24 hour UK emergency helpline

Breakdown cover

  • We're a Which? Recommended Provider for our breakdown cover
  • Recovery to anywhere in the UK (UK Recovery and Home Assist)
  • Hire car, alternative transport or overnight accommodation included (UK Recovery and Home Assist)