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LV= Awards and recognition

Awards we've won

Here's a selection of some of our most prestigious awards

Large green heart

The awards we win at LV= are extremely important to us, especially when we've been nominated by our customers or recognised by our industry peers. We'd like to thank everyone who has helped us earn these fantastic accolades.

Some of our products and services have also received a 5 Star Rating from independent financial research company, Defaqto. We're also the UK's most recommended insurer, according to research by YouGov. Visit the dedicated pages to find out more.

Insurance Times Awards 2015

Direct Insurer of the Year

Voted for by well-respected industry experts, we were thrilled to win this prestigious accolade at the Insurance Times Awards.

More on our insurance

Insurance Times Awards 2015 Winner

UK Customer Experience Awards 2015

Employee Engagement award

We get recognition for our staff engagement too; our internal online 'suggestion board' "!nnovate" triumphed at this industry award ceremony. All our staff members have a voice and can make suggestions to improve our customer service and experience.

UK Customer Experience Award 2015 Winner

Gold Standard Awards 2015

Individual Pensions, Retirement, Protection

Gold Standard Awards are awarded to companies for going above and beyond to fulfil customer needs and help build a better, more sustainable financial services sector in the UK.

More on Pensions, Retirement and Protection

Gold Standard Awards 2015 | Individual Pensions
Gold Standard Awards 2015 | Retirement
Gold Standard Awards 2015 | Protection

Moneywise Customer Service Awards 2016

Most trusted Insurer

LV= was delighted to be recognised as the overall Most Trusted insurer at the 2016 awards.

More on our insurance

Moneywise 2016 | Most trusted insurer

UK Institute of Customer Service Satisfaction Index 2015

Customer Satisfaction (Insurer)

An online survey of industry experts judged that LV= ranked in the top 5 for customer service in the financial services market.

The Institute of Customer Service

British Insurance Awards 2015

Customer Care Award

The British Insurance Awards 2015 Customer Care Award Winner

LV= won this award for our overall strategy and delivering innovative ideas that improve our customers' experience.

Claims Excellence Awards 2016

Claims Excellence Awards 2016 Winners

Claims Training Initiative of the Year
Fraud Prevention Initiative of the Year
Customer Care Initiative of the Year

These awards recognise the efforts of our post-sale teams.

Modern Claims Awards 2015

Insurer of the Year and Client Care award

In addition to winning Insurer of the Year, LV= was highly commended for client care for our strategy in managing severe weather events (like floods), recognising how our customers could be affected and making sure we do everything we can to help them at these difficult times.

More on storm and flood protection

Modern Claims Awards 2015 Winner Insurer of the Year

Customer Contact Association Awards 2015

Best Customer Experience Centre and Contact Centres: Great Places to Work

The judging panel made up of experts in customer contact and customer service awarded LV= these two awards for investing in our people and making LV= a great place to work.

Winner CCA Excellence Awards 2015

Moneywise Customer Service Awards 2016

Most trusted Life Insurer

In 2016, consumers voted for LV= as the winner of the Moneywise Most trusted life insurer.

Moneywise most trusted life insurance 2016

More on our life insurance

Investment Life & Pensions Moneyfacts Awards 2015

Best Income Protection Provider and Best Pension service

Independent Financial Advisers up and down the country chose LV= as their winner of these two coveted awards. LV= also scooped a 5 Star Commendation for Best SIPP Provider too.

More on Protection and Pensions

Winner Investment Life & Pensions Moneyfacts Award 2015 Best Income Protection Provider
Winner Investment Life & Pensions Moneyfacts Award 2015 Best Income Protection Provider

LV=, County Gates, Bournemouth, BH1 2NF, UK