The awards we win at LV= are extremely important to us, especially when we've been nominated by our customers or recognised by our industry peers. We'd like to thank everyone who has helped us earn these fantastic accolades.
Some of our products and services have also received a 5 Star Rating from independent financial research company, Defaqto. We're also the UK's most recommended insurer, according to research by YouGov. Visit the dedicated pages to find out more.
Insurance Times Awards 2015
Direct Insurer of the Year
Voted for by well-respected industry experts, we were thrilled to win this prestigious accolade at the Insurance Times Awards.
More on our insurance
UK Customer Experience Awards 2015
Employee Engagement award
We get recognition for our staff engagement too; our internal online 'suggestion board' "!nnovate" triumphed at this industry award ceremony. All our staff members have a voice and can make suggestions to improve our customer service and experience.
UK Institute of Customer Service Satisfaction Index 2015
Customer Satisfaction (Insurer)
An online survey of industry experts judged that LV= ranked in the top 5 for customer service in the financial services market.
British Insurance Awards 2015
Customer Care Award
LV= won this award for our overall strategy and delivering innovative ideas that improve our customers' experience.
Claims Excellence Awards 2016
Claims Training Initiative of the Year
Fraud Prevention Initiative of the Year
Customer Care Initiative of the Year
These awards recognise the efforts of our post-sale teams.
Modern Claims Awards 2015
Insurer of the Year and Client Care award
In addition to winning Insurer of the Year, LV= was highly commended for client care for our strategy in managing severe weather events (like floods), recognising how our customers could be affected and making sure we do everything we can to help them at these difficult times.
More on storm and flood protection
Customer Contact Association Awards 2015
Best Customer Experience Centre and Contact Centres: Great Places to Work
The judging panel made up of experts in customer contact and customer service awarded LV= these two awards for investing in our people and making LV= a great place to work.
Investment Life & Pensions Moneyfacts Awards 2015
Best Income Protection Provider and Best Pension service
Independent Financial Advisers up and down the country chose LV= as their winner of these two coveted awards. LV= also scooped a 5 Star Commendation for Best SIPP Provider too.