We're here to pay claims, not wriggle out of them. Read about what you or your family need to do in the event of a 50 Plus plan claim.
In the unfortunate event that your family need to make a claim on a 50 Plus plan, they should contact us as soon as possible, to help make sure we can pay the claim quickly.
We'll make things as easy and straightforward as possible for you and guide you through the process.
Please contact Dignity on 0800 387 717 and one of their friendly staff members will help you with the next steps.
The person making the claim can either download the claims notification form or contact us directly. One of our claims advisers will then help to guide you through the process.
We do our best to respond to any enquiries within three days.
The monies we pay to the claimant will be tax free. However, unless the policy was assigned to a third party, the payment will form part of the deceased’s estate, and the estate may be liable for inheritance tax.
Yes, for every death claim we'd prefer to get an original certificate. If this proves difficult we can accept a Standard Verification Form completed by a solicitor.
Once we've received all the required paperwork, we’ll arrange payment as per the claims form either direct to the nominated bank account or cheque within 3 working days.
After 12 months you’re fully covered if the policyholder dies, whatever the cause is, providing the premiums are paid up to the date of death.
In the first 12 months - We won’t pay the full amount if the policyholder dies, unless it’s as a result of an accident. Death must also occur within 90 days of the accident. Some accidents are excluded and you’ll find full details in the plan conditions, section A1. If death occurs from a cause other than an accident in the first 12 months we’ll return the amount paid in premiums. We won’t pay a claim if we find out that it’s fraudulent. For example, the insured person hasn’t really died.
Your family should let us know as soon as possible. The sooner that they tell us, the sooner we can start work on your claim and, as long as it’s covered by the plan, pay them.
In the first instance you need to contact them on 0800 387717. Dignity will then arrange for the next of kin to contact us. We’ll need to see the death certificate which will be returned. Once we’ve received all the relevant documentation we’ll settle Dignity’s invoice directly to them.
Call our friendly UK-based team for more information or a quote:
0800 197 0517
Quoting offer code IELO
Textphone: 18001 0800 197 0517
We may record and / or monitor calls for training and audit purposes.