The income protection claims we paid in 2011

We paid out on 91% of income protection claims from January to December 2011, totalling £12.35m.

We're proud of the amount of claims we accept. See the types of claims we paid out on and some
real life examples of income protection claims.

Total amount of claims paid out	£12.35m
Average annual benefit	£16,568
Average length of claim per policy	7 years
Average age of female claimant at claim	42
Average age of male claimant at claim	46
Total claims paid	91%
Reasons for Decline
Non-disclosure	1.7%
Not meeting the claim definition	7.3%
Total declined claims	9%

Age at claim	Gender	Occupation	Cause of claim	Length of time we've paid the claim	Total amount paid so far
31	Male	Carpet fitter	Road traffic accident - brain damage	15 years, 3 months	£55,449
36	Male	Prison officer	Depression	17 years, 10 months	£199,448
39	Female	Retail manager	Multiple sclerosis	16 years, 4 months	£84,868
43	Male	Accountant	Cyst removed from brain	6 years, 8 months	£255,520
46	Female	Investment banker	Bowel cancer	1 year, 11 months	£77,165
46	Female	Veterinary surgeon	Arthritis	11 years, 7 months	£51,291
48	Male	Estate agent	Heart attack	13 years, 9 months	£805,695
49	Male	Quantity surveyor	Stroke	6 years, 10 months	£207,296
49	Male	Physiotherapist	Depression	3 years, 2 months	£73,796
50	Female	Admin officer	Dementia	11 months	£1,793
51	Female	Marketing consultant	Breast cancer	1 year, 8 months	£48,680
59	Male	Solicitor	Parkinson's disease	1 year	£26,452