Existing Customer

Need to call us?

Reason for call	Telephone Number	Opening hours
Change your policy	0845 640 5190	8am - 9pm Monday to Friday 8am - 5pm Saturday 9am - 5pm Sunday and bank holidays
Pre-travel advice service	0845 640 5192	8am - 9pm Monday to Friday 8am - 5pm Saturday 9am - 5pm Sunday and bank holidays
Make a claim - Find out how	0845 640 5194	8am - 8pm Mon - Fri 8am - 4pm Sat
24-hour emergency helpline	01243 621 537 From within the UK +44 1243 621 537 From outside the UK	open 24 hours a day, 365 days a year

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Advice for existing customers

How can I change my existing policy?

You might need to make a change to your policy for one of the following reasons:

to change your policy start and/or end date
to change your name or address
your circumstances have changed

We can make these changes for you by speaking to a member of our service team on 0845 640 5190.

What happens if I do need to make a claim with LV=?

We realise that if you need to make a claim you'll want the experience as quick and hassle-free as possible. If an incident does occur and you need to make a claim, you can contact us 24/7 for our support. We have a claims advice page dedicated to what you need to do should this happen. As well as including the important phone numbers you'll need, there's also information about how the claim will be handled, and some frequently asked claims questions and answers.

Are there any tips that can help me avoid claims in the first place?

Hopefully you won't need to make a claim on your travel insurance policy, you might even want to look at our travel insurance hints and tips pages for some practical advice. We cover topics like Planning for your holiday, Being safe in the sun, as well as dealing with situations like what to do in the event of discovering lost or stolen passport.

Our 'My Holiday' section also has practical hints and latest travel news and stories.

Ask your your own travel insurance related question with our interactive FAQs.

Next steps...

Call us to renew your policy

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Information on how to claim

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Useful travel hints & tips