Pet Insurance claim advice
Need to make a pet insurance claim? We're here to make the experience as quick and hassle-free as possible.
If you need to make a claim our friendly advisers in our UK based call centre are on-hand to offer assistance.
Claims telephone number | Opening times |
|---|---|
0845 600 4816 | 8am – 6pm Mon-Fri |
For Textphone please dial 18001 first. Calls may be recorded for training and monitoring purposes.
Need to claim back vets fees or for your pet's purchase price? Follow these simple steps:
Download a claim pack (193 KB)
(This document opens in a new window, and you'll need Adobe Reader to view it.)
Please note that you can only use this claim form pack for vet fees and purchase price claims. For all other claims, please call us on the number above.
Here's what you have to do:
- Download and print off the pack.
- Read the covering letter and complete Section 1 of the claim form, making sure that it's signed by the person whose name is on the policy.
- Ask your vet to complete and sign Section 2 of the claim form.
- Make sure that you've completed every action on the claim form checklist, and that you've got all the necessary paperwork.
- Send your completed claim form and all the supporting documentation to the address listed on the checklist.
Additional information for purchase price claims:
- You can make a claim for the purchase price of your pet if he/she has gone missing or died. Claims for death from illness can only be made if your dog was under 9 years of age or your cat was under 11 years of age.
- If you want to make a claim for your pet's purchase price because he/she has gone missing or been stolen, your pet must have been missing for more than 45 days and we must see evidence that you reported the loss as required under the policy terms and conditions. For a dog, you must have reported the loss to the police within two days of your pet going missing. For a cat, you must have reported your cat missing to local rescue centres within 10 days of his/her disappearance.
Third party liability claims
You're covered for up to £2 million for compensation and costs you become legally liable to pay because your dog accidentally injures someone or causes damage to someone else's property.
You must call us on the number above as soon as you become aware of any circumstance that could result in you needing to make a claim under the third party liability section of your policy.
It's important that you don't do any of the following without our written consent:
- Negotiate or admit responsibility.
- Respond to any written correspondence (letters, emails) from someone who may claim against you or who is acting for someone who may claim against you, for example, their solicitor.
- Make any offer, promise or payment.
If you do any of these things it might affect your claim.
Frequently asked pet insurance claims questions:
Not sure about some of the words we use? Turn on our Glossary here.Glossary loading...
