Existing Customer

Need to call us?

Reason for call	Telephone Number	Opening hours
Make a claim - find out how	0845 640 5630 (Choose option 1)	open 24 hours a day, 365 days a year
Enquire about an existing claim	0845 640 5630 (Choose option 2)	8am - 8pm Monday to Friday 8am - 4pm Saturday
Change your policy	0845 608 1075	8am - 9pm Monday to Friday 8am - 5pm Saturday 9am - 5pm Sunday and bank holidays
Emergency Helpline - find out more	0845 640 5284	open 24 hours a day, 365 days a year

Looking for further information?

Advice for existing customers

How can I make a change to my existing policy?

You might need to make a change to your policy for one of the following reasons:

to change your name or address
you would like to add or modify items included on your policy
your circumstances have changed

We can make these changes for you by speaking to a member of our service team on 0845 608 1075.

Can I add optional extras after my policy has started?

If you haven't already opted from our range of optional extra cover when you first took your policy out with us, you may still be able to add such extras as accidental damage cover, legal expenses cover or the option to extent your cover to belongings you take away from home.

If you're interested in adding these optional extras to your policy please speak with a member of our service team on 0845 608 1075.

Is there discount available for contents insurance if I already have buildings insurance with you?

Yes - If you already have cover for your buildings with us we can offer a great discount on upgrading your policy to cover both buildings and content.

Call a member of our service team who can discuss our rates of discount with you on 0845 608 1075.

What happens if I do need to make a claim with LV=?

We realise that if you need to make a claim you'll want the experience as quick and hassle-free as possible. If an incident does occur and you need to make a claim, you can contact us 24/7 for our support. We have a claims advice page dedicated to what you need to do should this happen. As well as including the important phone numbers you'll need, there's also information about how the claim will be handled, and some frequently asked claims questions and answers.

Are there any tips that can help me avoid claims in the first place?

Hopefully you won't need to make a claim on your home insurance policy, you might even want to look at our home insurance hints and tips pages for some practical advice. We cover topics like securing your home, and how to prepare for storms and floods, as well as dealing with situations like what to do in the event of discovering lost or stolen keys and even energy saving hints and tips that can help to save you money.

Our 'My Home' section also has practical hints and latest home news stories.

You can find more FAQs along with hints and tips on how to safeguard your home in our useful information area.

Next steps...

Renew your LV= Home Insurance policy

Arrange a call back

Home insurance claim advice

Home insurance helplines

View our policy information

Discover...

Search our interactive FAQ database

Useful hints & tips