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Useful home insurance information

Frequently asked questions

Search most frequently asked questions to find the answer you're looking for. We've got answers for home insurance questions relating to claims, renewals, policy wording and more.

Useful links

Links to other websites, such as the Environmental Agency or Met Office with relevant and useful information to protect your home.

Find out more about...

Tips on finding and employing a builder to repair your home
Useful tips to consider when using your own tradesperson to repair your home.
Storm and flood hints and tips
Offers information on what to do if a storm or flood damages your home, plus some tips on how to prevent this from happening in the first place.
Tips for valuing home contents
Tips on how to work out the sum insured for your home contents.
Energy saving hints and tips
Some ideas on how to save energy and money.
Theft hints and tips
Provides information on what to do in the event of a theft, as well as useful tips to help you to prevent a theft from happening.
Tips to help prevent pipes from freezing
Low temperatures can cause your water pipes to freeze, and in some cases burst. Following these useful hints and tips can help you safeguard your home before, during and after a pipe freezes.

Call our lovely people for a quote
Call our UK-based call centre on:

0800 023 2638

8am - 9pm Monday to Friday
8am - 5pm Saturday
9am - 5pm Sunday and bank holidays

More contact details

Calls may be recorded

You'll love our highly-rated cover...

Our home insurance cover has been recognised by Defaqto

Defaqto 2015 - 5 Star rated home insurance

Existing customers should call us on 0800 633 5212 for copies of their policy documents.

We love saving you money on other insurance too...

Great value 5-star cover

Car insurance

75% no claim discount with five years claim free

More about car insurance

10% online travel insurance discount

Travel insurance

10% online discount off our award winning travel insurance

More about travel insurance

10% online pet insurance discount

Pet insurance

10% online discount, with vet fees covered up to £5,000

More about pet insurance

LV=, County Gates, Bournemouth, BH1 2NF, UK

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