information

We use cookies to give you the best possible experience online. By continuing to use our website, you agree to receiving our cookies on your web browser. Visit our cookie policy page to find out more and how to change your cookie settings.

skip to main content

Home insurance

Customer help
Renew your policy, make a claim
or make changes to your policy

Help for home insurance customers

Renew your policy

You can renew your policy online or by calling us.

Make a claim

Useful information about making a new claim or finding out about an existing one.

Make changes

Change policy details like your name, address, car, optional extras or marketing preferences.

Change your policy

Emergency helpline

For things like domestic emergencies, identity fraud assistance and legal advice.

Call us on 0800 028 5411

Get new documents

Use our online form to request replacement copies of your policy documents.

Contact us

Find out how to call, email or write to us.

Existing customer discounts

Did you know as an LV= customer you could get...

5% off car insurance

5-year guarantee on car repairs - peace of mind for longer

Green car image

More about car insurance

10% off travel insurance

Enjoy your holiday knowing we've got you covered.

More about travel insurance

10% off pet insurance

Our pet insurance can pay for the medical care that your cat or dog may need in a crisis.

More about pet insurance

LV=, County Gates, Bournemouth, BH1 2NF, UK