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How we fight fraud

At LV= we work hard to give you great insurance at an excellent price while dealing with your claims as quickly and professionally as we can. We also want to make our claims process as easy as possible for you.

Fighting fraud

Sadly there are people who try to defraud us by making false claims, or by lying about who they are or deliberately not informing us of their medical history.

People like this make insurance more expensive for genuine, honest customers, so we do everything we can to stop them.

For example, we exchange information with other insurers through various databases to help us check the information you have provided and also to detect and prevent fraudulent claims.

Guarding against insurance fraud

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

  • Checking details on applications for credit and credit related or other facilities
  • Managing credit and credit related accounts or facilities
  • Recovering debt
  • Checking details on proposals and claims for all types of insurance
  • Checking details of job applicants and employees

We and other organisations may access and use the information recorded by fraud prevention agencies from other countries. Using this technology helps us keep our prices low and our insurance fair for everyone.

If we find anything unusual or think someone has deliberately given us false information we'll look into it and, if necessary, we'll report it to the police. This sometimes leads to criminal prosecutions and convictions for fraud.

We really appreciate your cooperation in helping us to prevent and detect insurance fraud. Please contact us at GFC, LV=, County Gates, Bournemouth, BH1 2NF if you want to receive details of the relevant fraud prevention agencies.