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Life Insurance with Critical Illness

Our life with critical illness cover can pay a lump sum if you die or suffer a critical illness

  • With 64 critical illnesses covered, we’re one of the market leaders
  • Up to £25,000 children’s critical illness cover included at no extra cost
  • We pay claims quickly – and you can use your lump sum how you want

Making a critical illness claim

We're here to pay claims, not wriggle out of them. Read about what your family should do in the unfortunate event of a critical illness claim.

What to do first

  • Check your policy conditions to see what you’re covered for. We use the policy conditions issued with your policy when this started. If you need confirmation of what you’re covered for please contact us and we can let you know.
  • Contact us as soon as possible - you can call, write or email, whichever suits you best.
  • We'll discuss your claim with you and send you a claims pack to you within 24 hours. We can post or email this to you.
  • If you wish we can take you through the questions over the phone but we will still need to send you the forms so you can check the answers and sign the consent forms.

Contact us

  • Call our Claims Department on 0800 756 5869 or for Textphone call 18001 0800 756 5869
  • E-mail us:
  • Write to us: Health Claims, LV=, Pynes Hill House, Rydon Lane, Exeter, EX2 5SP
  • If you're calling from overseas, you can contact our UK based claims team on +44 1392 366 685
    Lines are open: 9am - 5pm, Monday to Friday.

Information Required

We would need to see the following documentation for a critical illness claim

  • Claim form completed by you – or a next of kin if you are unable to do so.
  • Consent forms signed by you so that we can obtain additional medical reports where necessary
  • If you have any copy medical reports from your doctors, please send a copy of these to us

    If we need additional information we will explain why and keep you up to date as we obtain this.

What you're covered for

  • We’re seeking to make sure that you meet the definition of the critical illness included in your policy. A claim is payable on diagnosis of one of the listed illnesses, or when you meet the claim definition within the policy, for example you’ve had surgery covered by the policy.
  • We can only look at the critical illness definition included within your policy, as conditions change over time. You therefore need to check your own policy conditions as to your eligibility of your claim.
  • Regrettably, we’re not always able to pay a claim. We will always fully consider and review all evidence before we decline a claim and explain our reasons for doing so.

Critical Illness Claims FAQs

number 1

Why have you asked to see the birth certificate or passport? We need to confirm the date of birth of the person insured to make sure that he or she has been paying the correct premium.

number 2

What is your response time to enquirers? We need to confirm the date of birth of the person insured to make sure that he or she has been paying the correct premium.

Number 3

Does an original death certificate have to be sent in? Yes. For every death claim we would prefer to receive an original certificate. If this presents any difficulties we can accept a Standard Verification Form completed by a solicitor.

We've created lots of useful information to guide you through the process of finding which life insurance product is right for you.

Find out more

An insurance provider you can trust established in 1843.

  • 88% of claims paid in 2014
  • UK's largest friendly society
  • Policy summary
  • Policy conditions

View policy documents

Speak to one of our advisers who can make sure you have the right cover for your needs.

Get some advice

LV=, County Gates, Bournemouth, BH1 2NF, UK