We're here to pay claims, and to pay them as quickly as possible. Here you'll find all the information you'll need to make a claim.
For TextDirect first dial 18001. We may record and/or monitor calls for training and audit purposes.
We would need to see the following documentation for a critical illness claim.
Why have you asked to see the birth certificate or passport?
We need to confirm the date of birth of the person insured to make sure that he or she has been paying the correct premium.
What is your response time to enquires?
We do our best to respond to any enquiries as quickly as possible. But depending on the type of your enquiry, and how much information you give us, it may take us up to five days to get back to you.
Does an original death certificate have to be sent in?
Yes. For every death claim we would prefer to receive an original certificate. If this presents any difficulties we can accept a Standard Verification Form completed by a solicitor.