Insurance complaint lines
Contact the right department to tell us about your Car, Home, Pet or Travel Insurance complaint. Choose between sales, service or claims complaints.
Car Insurance and Home Insurance
Sales and Service - 0800 232 1404
Lines are open Mon to Fri 8am - 9pm, Sat 8am - 5pm, Sun 9am - 5pm, bank holidays 9am - 5pm.
Claims - 0800 232 1404
Lines are open Mon to Fri 8am - 8pm, Sat 8am - 4pm. Sun and bank holidays - closed.
Travel Insurance
Sales and service - 0800 232 1404
Lines are open Mon to Fri 8am - 9pm, Sat 8am - 5pm, Sun 9am - 5pm, bank holidays 9am - 5pm.
Claims - 0800 232 1404
Lines are open 24 hours a day, seven days a week.
Pet Insurance
Sales - 0800 022 3905
Service - 0845 600 4816
Lines are open Mon to Fri 8am - 8pm, Sat 9am - 5pm. Sun - closed. Hours vary on bank holidays.
Claims - 0845 600 4828
Lines are open Mon to Fri 8am - 6pm, Sat 9am - 2pm. Sun - closed. Hours vary on bank holidays
We may record and/or monitor your calls for training and audit purposes.
For Textphone call 18001 followed by the advertised number.
