Complaining by letter
Write to us about your complaint and we’ll get back to you by phone, email or letter. It’s your choice.
Instead of writing to us, why not call us or email us about your complaint? It's the quickest way for us to get to work on the problem and get things sorted out for you.
You can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF
If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.
