Complaining by email

Email us the details of your complaint and arrange a convenient time for us to call you back, email you or write to you. It’s your choice.

Instead of emailing us, why not phone us about your complaint? It’s the quickest way to get us to help you.

Security information

Please don’t send us confidential or financial information like credit card details. If we specifically need this information, we’ll let you know by phone.

If you choose for us to get back to you via email, please make sure that the email address you give us is secure and not shared with someone else.

You'll need to fill in all parts of the form marked with a *

If you prefer, you can email us directly at feedback@lv.com.

Title
First name *
Last name *
Address *
*
Postcode *
Email Address *
1. Phone number Area code
2. Phone number Number
Policy or claim number (if you have one)
How would you like us to contact you?
What is your complaint about?
What went wrong?
How can we resolve this?
More info (add supporting documents)