Complaints and feedback
What do you think about our products and the service we deliver?
We welcome your feedback because it helps us improve our future service.
If you’re not happy, we’re not happy. We try to get everything right first time, but we know that sometimes things can go wrong. If this happens, please let us know so we can put it right. We always do our best to resolve problems as quickly, thoroughly and fairly as possible.
If you'd like to share some general feedback with us, rather than make a complaint, you might like to use our feedback form. Oh, and please also let us know about the good experiences, not just the bad.
Our Complaints commitment
If you have some specific questions about complaints you might want to read our complaints FAQs before contacting us.
Once you’ve told us about your complaint, we’ll:
- pass it to the right person
- get back to you as soon as possible so that you know what to expect next
- give you the name and contact details of the person dealing with your complaint
- deal with your complaint fairly
- listen to your feedback and see what lessons we can learn from it
- give you a written update on progress in the unlikely event that your complaint is going to take more than eight weeks to resolve
Read our guide How to complain to LV= (PDF 109KB)
Contact us about your complaint
This is the quickest way that we can start dealing with your complaint.
Arrange a convenient time for us to call you back, email or write to you.
Write to us about your complaint and we’ll get back to you by phone, email or letter.
