Heritage policies
For life, pensions, savings and RNPFN policies
- Find contact information for your heritage policy
- Download documents to change your details
- Trace an old policy
Heritage policies - help for existing customers
Whether you would like to make a change, claim or just talk about your policy, please use our telephone numbers below.
We may record and/or monitor calls for training and audit purposes.
Life
call us on
0845 640 5279
Textphone: 18001 0845 640 5279
Opening hours:
8.30am - 6.30pm Mon to Fri
Email Us: lifeservicing@lv.com
Pensions
call us on
0845 605 7891
Textphone: 18001 0845 605 7891
Opening hours:
8.30am - 5.30pm Mon to Fri
Annuities
call us on 0845 640 5271
Textphone: 18001 0845 640 5271
Opening hours:
9.00am - 5.00pm Mon to Fri
Savings
call us on 0845 602 3032
Textphone: 18001 0845 602 3032
Opening hours:
9.00am - 5.00pm Mon to Fri
Email Us: LV.ISAAdminTeam@lv.com
Write to us
LV= Life
County Gates
Bournemouth
Dorset
BH1 2NF
If you have an RNPFN policy with us, you can find further information on our RNPFN contact page.
Tracing old policies
Complete a policy tracing form here
Frequently asked questions
Here are some popular questions about our heritage products you may find helpful.
Change of address
Update us with your new address by filling in our form here.
Change your name
Change your name by filling in our form here.
LV= policy documents
You can find annuity, death claim, surrender and maturity forms for LV= policies here.
Unitised With Profits policy documents
You can find death claim, surrender and maturity forms for Unitised With Profits policies here.
LV=, County Gates, Bournemouth, BH1 2NF, UK
