If you're not happy, we're not happy. We try to get everything right first time, but we know that sometimes things can go wrong. If this happens, please let us know so we can put it right. We always do our best to resolve problems as quickly, thoroughly and fairly as possible.
If you'd like to share some general feedback with us, rather than make a complaint, you might like to use our feedback form. Oh, and please also let us know about the good experiences, not just the bad.
If you have some specific questions about complaints you might want to read our complaints FAQs before contacting us.
Once you've told us about your complaint, we'll:
Read our guide How to Complain to LV= (PDF 191 KB)