Claims Contact & Information
Find the claims contact numbers and addresses for our various products below.
Claims Contact and Information
Business Insurance
Please contact in the first instance the Broker Intermediary or Agent who arranged your policy. Alternatively please telephone our Claims Helpline on 0845 640 5170. Please quote your policy number.
If you need to notify a possible claim under Section 7 – Legal Expenses please immediately write to the Insurer’s Representative:
Claims Department
Abbey Legal Protection
Minories House
2 - 5 Minories
London
EC3N 1BJ
Or Fax 0870 600 1481. If you have any queries please contact Abbey Legal Protection,
telephone 0870 600 1480.
Fleet Insurance
Claim Reporting
Claims can be reported 24 hours a day, 7 days a week, 365 days a year. Your claim will be allocated to an experienced claims handler who will ensure it is dealt with in a speedy and efficient manner. When reporting a claim we will need the following information:
- your name, address and policy number
- vehicle make, model and registration number
- name of road incident occurred on
- details of the incident
- third party details (if applicable) – vehicle make, model and registration number, address and insurer details
- names and addresses of any witnesses
- Police Officer details (where applicable)
In the event that you need to report a claim please call the relevant number below.
Commercial Vehicle Claims
Monday - Friday 8:30am - 6:00pm, Saturday 9:00am - 1:00pm
Out of hours message service available.
Great Britain Claims – 0845 337 2671
Northern Ireland Claims – 0871 222 6062
To help continually improve customer service, calls may be monitored and/or recorded.
Hire and Reward Insurance
Claim Reporting
Claims can be reported 24 hours a day, 7 days a week, 365 days a year. Your claim will be allocated to an experienced claims handler who will ensure it is dealt with in a speedy and efficient manner. When reporting a claim we will need the following information:
- your name, address and policy number
- vehicle make, model and registration number
- name of road incident occurred on
- details of the incident
- third party details (if applicable) – vehicle make, model and registration number, address and insurer details
- names and addresses of any witnesses
- Police Officer details (where applicable)
In the event that you need to report a claim please call the relevant number below.
Commercial Vehicle Claims
Monday - Friday 8:30am - 6:00pm, Saturday 9:00am - 1:00pm
Out of hours message service available.
Claims – 0845 337 2671
To help continually improve customer service, calls may be monitored and/or recorded.
Hotel and Guesthouse Insurance
Please contact in the first instance the Broker Intermediary or Agent who arranged your policy. Alternatively please telephone our Claims Helpline on 0845 640 5170. Please quote your policy number.
If you need to notify a possible claim under Section 7 – Legal Expenses please immediately write to the Insurer’s Representative:
Claims Department
Abbey Legal Protection
Minories House
2 - 5 Minories
London
EC3N 1BJ
Or Fax 0870 600 1481. If you have any queries please contact Abbey Legal Protection,
telephone 0870 600 1480.
Motor Trade Insurance
Claim Reporting
Claims can be reported 24 hours a day, 7 days a week, 365 days a year. Your claim will be allocated to an experienced claims handler who will ensure it is dealt with in a speedy and efficient manner. When reporting a claim we will need the following information:
- your name, address and policy number
- vehicle make, model and registration number
- name of road incident occurred on
- details of the incident
- third party details (if applicable) – vehicle make, model and registration number, address and insurer details
- names and addresses of any witnesses
- Police Officer details (where applicable)
In the event that you need to report a claim please call the relevant number below.
Contact Centre
Monday - Friday 8:30am - 6:00pm, Saturday 9:00am - 1:00pm
Out of hours message service available.
Claims – 0871 222 6062
To help continually improve customer service, calls may be monitored and/or recorded.
Office and Surgery Insurance
Please contact in the first instance the Broker Intermediary or Agent who arranged your policy. Alternatively please telephone our Claims Helpline on 0845 640 5170. Please quote your policy number.
If you need to notify a possible claim under Section 7 – Legal Expenses please immediately write to the Insurer’s Representative:
Claims Department
Abbey Legal Protection
Minories House
2 - 5 Minories
London
EC3N 1BJ
Or Fax 0870 600 1481. If you have any queries please contact Abbey Legal Protection,
telephone 0870 600 1480.
Property Owners Insurance
Please contact in the first instance the Broker Intermediary or Agent who arranged your policy. Alternatively please telephone our Claims Helpline on 0845 640 5170. Please quote your policy number.
If you need to notify a possible claim under Section 7 – Legal Expenses please immediately write to the Insurer’s Representative:
Claims Department
Abbey Legal Protection
Minories House
2 - 5 Minories
London
EC3N 1BJ
Or Fax 0870 600 1481. If you have any queries please contact Abbey Legal Protection,
telephone 0870 600 1480.
Pub Insurance
Please contact in the first instance the Broker Intermediary or Agent who arranged your policy. Alternatively please telephone our Claims Helpline on 0845 640 5170. Please quote your policy number.
If you need to notify a possible claim under Section 7 – Legal Expenses please immediately write to the Insurer’s Representative:
Claims Department
Abbey Legal Protection
Minories House
2 - 5 Minories
London
EC3N 1BJ
Or Fax 0870 600 1481. If you have any queries please contact Abbey Legal Protection,
telephone 0870 600 1480.
Restaurant Insurance
Please contact in the first instance the Broker Intermediary or Agent who arranged your policy. Alternatively please telephone our Claims Helpline on 0845 640 5170. Please quote your policy number.
If you need to notify a possible claim under Section 7 – Legal Expenses please immediately write to the Insurer’s Representative:
Claims Department
Abbey Legal Protection
Minories House
2 - 5 Minories
London
EC3N 1BJ
Or Fax 0870 600 1481. If you have any queries please contact Abbey Legal Protection,
telephone 0870 600 1480.
Shop Insurance
Please contact in the first instance the Broker Intermediary or Agent who arranged your policy. Alternatively please telephone our Claims Helpline on 0845 640 5170. Please quote your policy number.
If you need to notify a possible claim under Section 7 – Legal Expenses please immediately write to the Insurer’s Representative:
Claims Department
Abbey Legal Protection
Minories House
2 - 5 Minories
London
EC3N 1BJ
Or Fax 0870 600 1481. If you have any queries please contact Abbey Legal Protection,
telephone 0870 600 1480.
Truck Insurance
Claim Reporting
Claims can be reported 24 hours a day, 7 days a week, 365 days a year. Your claim will be allocated to an experienced claims handler who will ensure it is dealt with in a speedy and efficient manner. When reporting a claim we will need the following information:
- your name, address and policy number
- vehicle make, model and registration number
- name of road incident occurred on
- details of the incident
- third party details (if applicable) – vehicle make, model and registration number, address and insurer details
- names and addresses of any witnesses
- Police Officer details (where applicable)
In the event that you need to report a claim please call the relevant number below.
Commercial Vehicle Claims
Monday - Friday 8:30am - 6:00pm, Saturday 9:00am - 1:00pm
Out of hours message service available.
Great Britain Claims – 0845 337 2671
Northern Ireland Claims – 0871 222 6062
To help continually improve customer service, calls may be monitored and/or recorded.