Claims Contact & Information
Find the claims contact numbers and addresses for our various products below.
Motor Trade Insurance
Claim Reporting
Claims can be reported 24 hours a day, 7 days a week, 365 days a year. Your claim will be allocated to an experienced claims handler who will ensure it is dealt with in a speedy and efficient manner. When reporting a claim we will need the following information:
- your name, address and policy number
- vehicle make, model and registration number
- name of road incident occurred on
- details of the incident
- third party details (if applicable) – vehicle make, model and registration number, address and insurer details
- names and addresses of any witnesses
- Police Officer details (where applicable)
In the event that you need to report a claim please call the relevant number below.
Commercial Vehicle Claims
Reporting new claims:
UK - 0871 221 5229
Monday - Friday 8:00am - 9:00pm, Saturday 8:00am - 5:00pm
Existing claims enquiries:
UK- 0845 373 1244
Monday - Friday 8:00am - 5.00pm
Out of hours message service available.
Calls may cost up to 10p a minute from UK landlines plus network extras, mobile charges may vary.
Motor Trade Combined Insurance (Commercial property element)
Claim reporting
Claims can be reported 24 hours a day, 7 days a week, 365 days a year. Your claim will be allocated to an experienced claims handler who will ensure it is dealt with in a speedy and efficient manner. When reporting a claim we will need the following information:
- your name, address and policy number
- vehicle make, model and registration number
- name of road incident occurred on
- details of the incident
- third party details (if applicable) – vehicle make, model and registration number, address and insurer details
- names and addresses of any witnesses
- Police Officer details (where applicable)
In the event that you need to report a claim please call the relevant number below.
Commercial property claims
Reporting new claims:
UK - 0845 815 0068
Monday - Friday 8:00am - 9:00pm, Saturday 8:00am - 5:00pm
Existing claims enquiries:
UK- 0845 815 0068
Monday - Friday 8:00am - 5.00pm
Out of hours message service available.
Calls may cost up to 10p a minute from UK landlines plus network extras, mobile charges may vary.
Hire and Reward Insurance
Claim Reporting
Claims can be reported 24 hours a day, 7 days a week, 365 days a year. Your claim will be allocated to an experienced claims handler who will ensure it is dealt with in a speedy and efficient manner. When reporting a claim we will need the following information:
- your name, address and policy number
- vehicle make, model and registration number
- name of road incident occurred on
- details of the incident
- third party details (if applicable) – vehicle make, model and registration number, address and insurer details
- names and addresses of any witnesses
- Police Officer details (where applicable)
In the event that you need to report a claim please call the relevant number below.
Commercial Vehicle Claims
Reporting new claims:
UK - 0845 189 8852
Monday - Friday 8:30am - 6:00pm, Saturday 9:00am - 1:00pm
Existing claims enquiries:
UK- 0845 189 8852
Monday - Friday 9:00am - 5.00pm
Out of hours message service available.
Calls may cost up to 10p a minute from UK landlines plus network extras, mobile charges may vary.
Fleet Insurance
Claim Reporting
Claims can be reported 24 hours a day, 7 days a week, 365 days a year. Your claim will be allocated to an experienced claims handler who will ensure it is dealt with in a speedy and efficient manner. When reporting a claim we will need the following information:
- your name, address and policy number
- vehicle make, model and registration number
- name of road incident occurred on
- details of the incident
- third party details (if applicable) – vehicle make, model and registration number, address and insurer details
- names and addresses of any witnesses
- Police Officer details (where applicable)
In the event that you need to report a claim please call the relevant number below.
Commercial Vehicle Claims
Reporting new claims:
UK - 0845 373 1241
Monday - Friday 8:30am - 6:00pm, Saturday 9:00am - 1:00pm
Existing claims enquiries:
UK- 0845 373 1244
Monday - Friday 9:00am - 5.00pm
Out of hours message service available.
Calls may cost up to 10p a minute from UK landlines plus network extras, mobile charges may vary.
Truck Insurance
Claim Reporting
Claims can be reported 24 hours a day, 7 days a week, 365 days a year. Your claim will be allocated to an experienced claims handler who will ensure it is dealt with in a speedy and efficient manner. When reporting a claim we will need the following information:
- your name, address and policy number
- vehicle make, model and registration number
- name of road incident occurred on
- details of the incident
- third party details (if applicable) – vehicle make, model and registration number, address and insurer details
- names and addresses of any witnesses
- Police Officer details (where applicable)
In the event that you need to report a claim please call the relevant number below.
Commercial Vehicle Claims
Reporting new claims:
Great Britain Claims – 0845 337 2671
Northern Ireland Claims – 0871 222 6062
Monday - Friday 8:30am - 6:00pm, Saturday 9:00am - 1:00pm
Existing claims enquiries:
UK -
Monday - Friday 9:00am - 5.00pm
Out of hours message service available.
Calls may cost up to 10p a minute from UK landlines plus network extras, mobile charges may vary.
Business Insurance
Please contact in the first instance the Broker Intermediary or Agent who arranged your policy. Alternatively telephone our Claims Helpline on 0845 640 5170, quoting your policy number.
If you need to notify a possible claim under Section 7 – Legal Expense, immediately write to the Insurer’s Representative:
Claims Department
Abbey Legal Protection
Minories House
2 - 5 Minories
London
EC3N 1BJ
Or Fax 0870 600 1481. If you have any queries, contact Abbey Legal Protection,
telephone 0870 600 1480.
Calls may cost up to 10p a minute from UK landlines plus network extras, mobile charges may vary.
Shop Insurance
Please contact in the first instance the Broker Intermediary or Agent who arranged your policy. Alternatively, phone our Claims Helpline on 0845 640 5170, quoting your policy number.
If you need to notify a possible claim under Section 7 – Legal Expenses, immediately write to the Insurer’s Representative:
Claims Department
Abbey Legal Protection
Minories House
2 - 5 Minories
London
EC3N 1BJ
Or Fax 0870 600 1481. If you have any queries, contact Abbey Legal Protection,
telephone 0870 600 1480.
Calls may cost up to 10p a minute from UK landlines plus network extras, mobile charges may vary.
Restaurant Insurance
Please contact in the first instance the Broker Intermediary or Agent who arranged your policy. Alternatively, phone our Claims Helpline on 0845 640 5170, quoting your policy number.
If you need to notify a possible claim under Section 7 – Legal Expenses, immediately write to the Insurer’s Representative:
Claims Department
Abbey Legal Protection
Minories House
2 - 5 Minories
London
EC3N 1BJ
Or Fax 0870 600 1481. If you have any queries, contact Abbey Legal Protection,
telephone 0870 600 1480.
Calls may cost up to 10p a minute from UK landlines plus network extras, mobile charges may vary.
Pub Insurance
Please contact in the first instance the Broker Intermediary or Agent who arranged your policy. Alternatively, phone our Claims Helpline on 0845 640 5170, quoting your policy number.
If you need to notify a possible claim under Section 7 – Legal Expenses, immediately write to the Insurer’s Representative:
Claims Department
Abbey Legal Protection
Minories House
2 - 5 Minories
London
EC3N 1BJ
Or Fax 0870 600 1481. If you have any queries, contact Abbey Legal Protection,
telephone 0870 600 1480.
Calls may cost up to 10p a minute from UK landlines plus network extras, mobile charges may vary.
Property Owners Insurance
Please contact in the first instance the Broker Intermediary or Agent who arranged your policy. Alternatively, phone our Claims Helpline on 0845 640 5170, quoting your policy number.
If you need to notify a possible claim under Section 7 – Legal Expenses, immediately write to the Insurer’s Representative:
Claims Department
Abbey Legal Protection
Minories House
2 - 5 Minories
London
EC3N 1BJ
Or Fax 0870 600 1481. If you have any queries, contact Abbey Legal Protection,
telephone 0870 600 1480.
Calls may cost up to 10p a minute from UK landlines plus network extras, mobile charges may vary.
Office and Surgery Insurance
Please contact in the first instance the Broker Intermediary or Agent who arranged your policy. Alternatively, phone our Claims Helpline on 0845 640 5170, quoting your policy number.
If you need to notify a possible claim under Section 7 – Legal Expenses, immediately write to the Insurer’s Representative:
Claims Department
Abbey Legal Protection
Minories House
2 - 5 Minories
London
EC3N 1BJ
Or Fax 0870 600 1481. If you have any queries, contact Abbey Legal Protection,
telephone 0870 600 1480.
Calls may cost up to 10p a minute from UK landlines plus network extras, mobile charges may vary.
Hotel and Guesthouse Insurance
Please contact in the first instance the Broker Intermediary or Agent who arranged your policy. Alternatively, phone our Claims Helpline on 0845 640 5170, quoting your policy number.
If you need to notify a possible claim under Section 7 – Legal Expenses, immediately write to the Insurer’s Representative:
Claims Department
Abbey Legal Protection
Minories House
2 - 5 Minories
London
EC3N 1BJ
Or Fax 0870 600 1481. If you have any queries, contact Abbey Legal Protection,
telephone 0870 600 1480.
Calls may cost up to 10p a minute from UK landlines plus network extras, mobile charges may vary.