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Car insurance

Customer help
Renew your policy, make a claim
or make changes to your policy

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Making a car insurance claim

Our claims service goes the extra mile - committed to doing the right thing for you, we aim to settle claims quickly and efficiently, even in the most difficult circumstances. If you ever need to make a claim, or need help with a claim you've made, just call our friendly UK based claims handlers using the numbers below.

Make a new claim

0800 032 2577
Lines are open 24 hours a day, 7 days a week

  • Have all the details about the accident to hand
  • Let us know before arranging repairs or sorting out a replacement car
  • If your car is stolen, tell the police and get a crime reference number

Just windscreen and glass

If it's only glass that's been damaged on your car, call Autoglass directly

0800 032 9075
There's no need to call LV=

Other numbers for ongoing claims if you need to talk about...

Repairs to your car

Call your repairer first but if you need to speak to us

0800 032 1625

Lines open 8am - 8pm Mon to Fri, 8am - 5pm Sat

Your car if it's been written off

0800 032 1810

Lines open 8am - 8pm Mon to Fri 8am - 5pm Sat

Read our total loss FAQs

If we haven't agreed who's at fault

0800 022 3144

Lines open 8:30am - 5:30pm Mon to Fri

How your claim is going

If we've agreed you're not at fault
0800 032 1794

If we've agreed you are at fault
0800 032 1795

Lines open 8:30am - 5:30pm Mon to Fri

Calls may be recorded. For TextDirect dial 18001 followed by the desired number.

Got a question?

If you have any questions about our claims service, why not see if they have already been answered in our helpful FAQs section?

Read our claims FAQs

If you receive any correspondence

Post to

Motor Claims, PO BOX 7740, Bournemouth BH1 9XD


0800 707 6927

You'll love our highly-rated cover...

Our car insurance has been recognised by defaqto.

Defaqto 2015 - 5 Star car insurance

LV=, County Gates, Bournemouth, BH1 2NF, UK