Claims Performance
We're proud of the proportion of claims we accept, but, we're not content to rest on our laurels. There's more great work to be done to provide more certainty for advisers and customers.
We're delighted to share our protection claims statistics with you. But although numbers are important, it's the people behind them who really count…
Our income protection and critical illness claims performance guides have been designed for you to share with your clients and contain full details our claims statistics, cause of claims together with some real life examples.
Click on the headings below to view our claims statistics highlights.
Total amount of claims paid out | £9,015,813 |
Average payout per policyholder | £74,511 |
Average age of female claimant at claim | 46 |
Average age of male claimant at claim | 49 |
Total claims paid | 93.5% |
Reasons for Decline | |
Non–disclosure | 2.9% |
Not meeting the claim definition | 3.6% |
Total declined claims | 6.5% |
LV= Critical Illness claims causes
Example Critical Illness claims paid in 2010
Critical Illness Diagnosis | Gender | Amount | Age |
|---|---|---|---|
Multiple Sclerosis | Female | £500,000 | 33 |
Brain Tumour | Male | £140,000 | 35 |
Kidney failure | Male | £100,000 | 38 |
Triple coronary artery bypass graft | Male | £111,665 | 43 |
Amputation of right leg | Male | £50,000 | 45 |
Ovarian cancer | Female | £51,838 | 48 |
Stomach cancer | Male | £70,521 | 53 |
Heart attack | Female | £35,998 | 54 |
Stroke | Male | £365,394 | 59 |
Bowel cancer | Female | £86,144 | 61 |
Total amount of claims paid out | £12,000,607 |
Average annual benefit | £15,596 |
Average length of claim per policy | 7 years |
Average age of female claimant at claim | 44 |
Average age of male claimant at claim | 47 |
Total claims paid | 91.6% |
Reasons for Decline | |
Non-disclosure | 2.7% |
Not meeting the claim definition | 5.7% |
Total declined claims | 8.4% |
LV= Income Protection claims paid causes
Example Income Protection claims paid during 2010
Age at claim | Gender | Occupation | Cause of claim | When we started paying the claim | Total amount paid so far |
|---|---|---|---|---|---|
34 | Male | Co Director | Multiple sclerosis | Jan 1986 | £1,446,562 |
39 | Female | Bank clerk | ME | Mar 1991 | £476,133 |
41 | Female | Solicitor | Depression | June 1990 | £471,582 |
42 | Female | Supermarket manager | Back pain | Feb 2009 | £13,508 |
47 | Male | Chiropractor | Tendonitis both wrists | Dec 2000 | £191,280 |
48 | Male | Estate agent | Heart attack | Aug 1997 | £754,560 |
52 | Male | Farmer | Lower back pain | Dec 1998 | £375,264 |
52 | Female | Health visitor | Alzheimer's | Feb 2005 | £67,270 |
56 | Male | Project supervisor | Stroke | Oct 2006 | £81,800 |
58 | Male | Veterinary surgeon | Broker fibula / tibia | May 2008 | £13,423 |