Claims
The true value of protection really hits home most when it comes to making a claim. That’s when your clients need a provider they can trust. We're here to pay claims not wriggle out of them.
The right protection can provide your clients with peace of mind that they’ll be able to cope financially, no matter what life throws at them.
But it’s also important to be with a company who they can trust to pay their claim and support them when they need it most.
This section of the website aims to help you help your clients understand all aspects of making a claim.
Our philosophy
As a mutual, our values and behaviours are naturally aligned with ‘Treating Customers Fairly’
We take pride in offering confidence and comfort when it matters most – when your client needs to make a claim.
Paying claims and going the extra mile are both very much part of our heritage. Our services and approach go beyond simply paying a cheque.
We're here to help your clients
- We give them direct access to all our UK based claims team, from assessors to payment clerks
- We explain our claims process and decisions fully
- We do everything we can to help speed their recovery and improve quality of life
- Extra Care for Critical Illness claimants and some Income Protection claimants
- Funding of rehabilitation assistance for Income Protection.
Help us to pay claims
When your client completes their application it’s really important that the information they’ve given us is correct. This is because we use this information to determine whether we are able to offer them a policy, and also how much they need to pay us for the cover we provide them with.
If they don’t answer the questions we ask truthfully or in full, it could mean that their policy may not pay out in the event of a claim. This is called non-disclosure.
If you’re client is unsure whether we need to know about something or not please tell us, and let us make that decision.