Who is the ABI?
The ABI represents the collective interests of the UK's insurance industry. The ABI comment on issues of common interest, and helps to inform and participate in debates on public policy issues. It also acts as an advocate for high standards of customer service in the insurance industry.
Around 400 companies are members of the ABI and between them provide 94% of domestic insurance services sold in the UK. ABI member companies account for almost 20 per cent of investments in the London stock market.
For more information about the ABI go to www.abi.org.uk
Our scores for 2007 remain strong and we are proud to say, above the industry average in most areas.
There are some areas where we were disappointed not to have seen greater improvement, such as our sales process, however, our own monthly Customer Satisfaction and Commitment study shows that our improvements are now making a difference.
Key Findings
82% of you say that we "really care about our customers",
88% of you say that we are "easy to do business with",
89% of you say that we "treat customers fairly".
Our Customer impact index score is 62%*, 10% above the industry average
*The index relates to two questions; rating of overall quality of products and services, and likelihood of recommending LV=.
